Senior Software Engineer I ( Billing Engineering )

<div class="content-intro"><p>Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world. </p></div><h2 data-pm-slice="1 3 []"><strong>About the Team</strong></h2> <p> The Billing Engineering team is responsible for managing a broad and complex range of functions comprising 70 services. As DigitalOcean continues its rapid growth and moves upmarket, the demands on the billing platform have significantly increased. This team will focus on operational enablement for the business and our customers, allowing our existing billing platform engineering teams to concentrate on platform resiliency and building customer-facing features.</p> <h2><strong>The Opportunity</strong></h2> <p> We are seeking highly motivated and skilled engineers in Hyderabad. You will play a critical role in ensuring the smooth operation of our billing platform, providing technical support, managing billing operations, and driving efficiency through automation. This is an exciting opportunity to be a part of building a new team and making a significant impact on our company's growth.</p> <h2><strong>What You’ll Do:</strong></h2> <ul> <li>Triage and resolve escalated billing support tickets, including invoicing discrepancies, collections issues (payments/dunning), and taxation inquiries. Serve as the first line of support for incoming bug reports.</li> <li>Take ownership of core billing platform operations, including facilitating credits, discounts, promotions, and commitment deals; working with the Tax team on taxation regions; managing SaaS Marketplace vendor ledgers; coordinating refunds and write-offs with the Revenue Accounting team; and supporting month-close compliance reporting.</li> <li>DevOps: Collaborate with the Billing Architect to contribute to operational excellence and the stability of the platform.</li> <li>Product Revenue Assurance: Augment revenue assurance tooling and synthetic testing to proactively identify and address potential revenue leaks.</li> <li>New Product Launches: Take ownership of the operational aspects of new product launches for existing products, working closely with product teams to ensure timely delivery.</li> <li>Develop and maintain automation tooling to improve the efficiency of billing operational tasks.</li> <li>Work closely with engineering, product, finance, sales, and support teams to ensure seamless billing processes and build roadmaps.</li> <li>Contribute to the documentation of billing processes and procedures.</li> </ul> <h2>What You’ll Add to DigitalOcean:</h2> <ul> <li>Strong technical aptitude and problem-solving skills.</li> <li>Proficiency in Go, with additional experience in Ruby a plus.</li> <li>Experience with billing systems and processes (e.g., invoicing, payments, subscriptions, pricing).</li> <li>Hands-on knowledge of microservices and distributed systems, including technologies like Docker, Kubernetes, gRPC, Kafka, MySQL, and Redis.</li> <li>Experience with scripting and automation tools (e.g., Python, Shell scripting).</li> <li>Excellent communication and collaboration skills.</li> <li>Ability to work independently and manage multiple priorities in a fast-paced environment.</li> <li>A proactive and detail-oriented approach.</li> <li>[Optional: Include specific domain knowledge or tool experience if required, e.g., Experience with Zuora, NetSuite, or similar billing platforms.]</li> <li>[Optional: Bachelor's degree in Computer Science, Engineering, or a related field.]</li> </ul> <p>This is a hybrid role based out of Hyderabad, India. <br><br>#LI-Hybrid </p> <p> </p><div class= ... (truncated, view full listing at source)