Channel Delivery Success Manager

<div class="content-intro"><p><span style="color: #000000;"><strong>Get to know Okta<br><br></strong></span>Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.<br><br>At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. <br><br>Join our team! We’re building a world where Identity belongs to you.</p></div><p><strong>The Customer First Team</strong></p> <p><br>We are a team of Identity and Access Management experts. We help customers, businesses, and organisations maximise their Okta IAM platform investment, providing rapid time-to-value in adoption and usage and promoting scalability and agility. Our team sits within the Customer First area - focused on ensuring the long term success of our customers.</p> <p><strong><br></strong><strong>What you’ll be doing</strong></p> <ul> <li>Build relationships with Partner leadership and delivery teams to drive alignment on best practices, project deliverables and outcomes, and partner enablement plans.</li> <li>Review Partner delivery capabilities to ensure teams can deliver as designed and provide recommendations to improve capabilities or drive co-delivery with Okta Professional Services, if needed.</li> <li>Develop a deep understanding of a Partner’s delivery team capabilities and goals to grow the practice.</li> <li>Develop a trusted advisor relationship with Partner delivery teams to drive partner enablement and certifications</li> <li>Drive Service Delivery Specializations and partner adoption within assigned region</li> <li>Support the onboarding and offboarding of delivery partners.</li> <li>Serve as the voice of the partner and collect feedback to drive continuous improvement on how our teams work together</li> <li>Provide technical guidance and ensure Partner deployments meet Okta and industry best practices and compliance standards.</li> <li>Work closely with internal Okta teams (professional services, product marketing, support, engineering, alliances, and sales) to achieve business outcomes with delivery partners and customers.</li> <li>Develop joint customer success stories with strategic partners and/or Okta Professional Services.</li> <li>Develop quarterly reports which will be used for QBRs </li> <li>Work with the alliance team to properly position delivery assurance and other methods to assist partner-led implementations.</li> <li>Preventing red accounts for customer implementations led by partner</li> <li>Partner with internal Okta stakeholders, regional and global Partner Success teams for alignment with Okta’s Partner business strategy</li> <li>Partner with professional services Sales team to position and craft solutions to meet our customer needs and accelerate their time-to-value</li> </ul> <p> </p> <p><strong>What you’ll bring to the role</strong></p> <ul> <li>Experience in professional services, partner delivery, or consulting, with experience deploying identity solutions (preferred).</li> <li>Strong understanding of Partner/Channel business practices</li> <li>Experience in leading design review workshops to validate and steer solutions.</li> </ul> <p> </p> <p>#LI-MT1<br>#LI-Hybrid</p> <p>P6484_3219157</p><div class="content-conclusion"><p><strong><span style="color: #000000;">What you can look forward to as a Full-Time Okta employee!</span></strong></p> <ul> <li><span style="color: #000000;">Amazing <a href="https://rewards.okta.com/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://rewards.okta.com/source=gmailust=1677948559087000usg=AOvVaw0Smv8KiGrXS3C1_LQmHF9D">Benefits</a></span></li> <li><span style="color: #000000; ... (truncated, view full listing at source)