Senior Product Analyst

<p style="text-align: left;">Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.</p> <p style="text-align: left;">As a Senior Product Analyst for Toast you’ll work closely with the product teams to understand customer behavior and help inform where we focus our RD efforts. You will build measurement frameworks, dashboards, and utilize AI tooling to bring data, analytics and insights into the product development process supporting a specific line of business while ensuring consistency and integration across products. We operate like a small startup with high ambitions and a focus on experimentation, testing, and iteration - getting the data right is a key to our success. Your work will contribute to the success of our businesses working deeply with leadership on product performance and customer outcomes.</p> <p>You love solving complex problems and getting to the ground truth for what’s happening in our product and with our customers. You are grounded in the numbers, can work cross-functionally to tie different data sources and inputs together, and can help uncover and translate insights into customer and user needs. This is a trusted advisor role and you love ensuring data is driving solid decision making and improving our products and customer experience everyday. </p> <p>The Product Analytics team sits inside of RD Operations at Toast. The RD Operations team is on a mission to empower our teams to build great products efficiently, effectively, and at scale. We remove obstacles, foster alignment, and help teams focus on what matters most—solving real problems for our customers. Operating at the intersection of Product, UX, Engineering, Marketing, and Customer Success, we ensure that teams are equipped with the right processes, strategies, and insights to drive meaningful impact.</p> <p><strong>A day in the life (Responsibilities) </strong></p> <ul> <li style="text-align: left;">Partner with counterparts in product, engineering, data infrastructure, finance, and operations departments to produce the analyses, datasets and data models necessary to measure and inform product development.</li> <li style="text-align: left; line-height: 1;">Develop deep systemic knowledge of data from operational systems and product data to build strategies for continuous improvement of the reporting capabilities of that data.</li> <li style="text-align: left; line-height: 1;">Write SQL queries and use analytics tools to create datasets that support product, operational, and revenue reporting needs, including statistical modeling and forecasting.</li> <li style="text-align: left; line-height: 1;">Build scalable and sustainable tools and dashboards to automate reporting and generate insights that will allow the team to quickly and accurately see how our products and processes are performing.</li> <li style="text-align: left; line-height: 1;">Proactively identify areas outside the regular stream of business requests where analytics can add value - have that “canary in a coal mine” mentality when it comes to data.</li> <li style="text-align: left; line-height: 1;">Influence an experimentation culture and build the data structures and processes necessary to use experimentation to improve product development.</li> <li style="text-align: left; line-height: 1;">Act as a trusted advisor to stakeholders bringing insights and analyses forward in product and leadership forums as a cross-functional partner.</li> <li style="text-align: left; line-height: 1;">Work cross-functionally with Engineering, Data/Analytics Engineering, Business Intelligence, and Data Platform teams to ensure a unified approach to analytics.</li> <li style="text-align: left;">Provide training and enablement for self-service capabilities using the analytics tool stack.</li> </ul> <p><strong>What you'll need to thrive (Requirements)</strong></p> <ul> <li>Ba ... (truncated, view full listing at source)