Senior Manager, Marketplace Strategy

<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</span></p></div><p><span style="font-family: arial, helvetica, sans-serif; color: #000000;"><strong>The Community You Will Join: </strong></span></p> <div class="c16bm3mm dir dir-ltr">Airbnb is a global hospitality platform that connects travelers with unique accommodations and experiences around the world. Our mission is to create a world where anyone can belong anywhere. Community Blueprint is a team under Global Operations that helps Airbnb understand the customer experience to drive solutions that delight our community. We aim to improve the quality of the end-to-end customer journey and bridge team silos across product, operations, and policy.</div> <p><span style="font-family: arial, helvetica, sans-serif; color: #000000;"><strong>The Difference You Will Make:</strong></span></p> <div class="c16bm3mm dir dir-ltr">As part of the Community Blueprint team, your role will be instrumental in driving data-driven decision-making, connecting data across product operations, and enhancing the guest and host experience and representing the objective voice of the customer. Operating at the intersection of community impact and business performance, this role requires a deep understanding of the end-to-end customer journey, exceptional analytical rigor, and the ability to translate complex data into clear, actionable business strategies. In this pivotal role, you will own and evolve the analytical framework that shapes the Community Blueprint team’s investment strategy, driving programs that deliver measurable impact in revenue growth, customer retention, and brand equity.</div> <p><span style="font-family: arial, helvetica, sans-serif; color: #000000;"><strong>A Typical Day: </strong></span></p> <ul> <li class="l19itp0p dir dir-ltr">Synthesizes complex data and strategic insights into compelling narratives that inspire action, leveraging strong storytelling skills to translate analytical findings into clear, persuasive recommendations for senior leadership and cross-functional teams.</li> <li class="l19itp0p dir dir-ltr">Empowers direct reports to adopt a narrative-driven approach, ensuring insights are not just understood, but drive meaningful business decisions.</li> <li class="l19itp0p dir dir-ltr">Translate the Community Blueprint's strategic impact into concrete business metrics like revenue generation, customer retention, and brand strength, providing leadership with a clear, defensible view of the program's ROI.</li> <li class="l19itp0p dir dir-ltr">Shape the Community Blueprint portfolio like a product portfolio—balancing risk, market reach, and expected return.</li> <li class="l19itp0p dir dir-ltr">Drive prioritization exercises, clearly articulating where the team should invest resources, what programs should be stopped or scaled back, and how to accurately size the potential business upside of key initiatives.</li> <li class="l19itp0p dir dir-ltr">Serve as the guardian of customer reality within the team, keeping stakeholders honest about "for whom" we are building and "at what moment," ensuring programs genuinely match customer reality instead of internal assumptions.</li> <li class="l19itp0p dir dir-ltr">Serve as a strategic thought partner to senior leadership, leveraging exceptional executive communication skills and presence to distill complex concepts into compelling narratives that influence decision-making, align stakeholders, and drive organizational vision forward.</li> <li class="l19itp0p dir dir-ltr">Operate as a strong, independent, and proactive leader ... (truncated, view full listing at source)