Inside Sales Representative (Tokyo, Japan)

<div class="content-intro"><p>Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!</p></div><p>As an Inside Sales Representative, you’ll play an important role in helping our existing customers scale while managing requests and closing deals from a large book of accounts. You’ll build a strong foundation of knowledge across our product platform and internal sales processes while partnering with Support, Order Management, and Marketing. You’ll also gain experience qualifying and routing inbound prospects to an aligned Account Executive. Ultimately, this experience will help you serve customers efficiently and support your own career development in Sales. As a founding member of this new team, you're adaptable and eager to contribute to how the strategy of this function evolves over time.</p> <p>This is a full-time, hybrid role based out of our Tokyo Hub. </p> <h4>What you’ll do at Figma:</h4> <ul> <li>Communicate with existing customer accounts through email, Zoom, and Ironclad about Figma’s platform and pricing </li> <li>Close inbound sales requests for expanding subscription</li> <li>Manage inbound billing requests (such as processing renewals and changing payment term/method) </li> <li>Close targeted outbound account renewals </li> <li>Qualify and handle inbound sales requests </li> <li>Partner with Marketing to run proactive campaigns that maximize expansion/retention across all products</li> </ul> <div class="section page-centered"> <h4>We'd love to hear from you if you have:</h4> <ul> <li>Desire to build career in Sales - ultimately working towards Senior Inside Sales Representative and Account Executive roles at Figma</li> <li>Strong technical aptitude with ability to learn new products, processes, and policies as we go</li> <li>Collaboration across multiple teams (such as Sales, Support, Billing, and Marketing)</li> <li>Inherent curiosity and commitment to ongoing learning, adaptable and comfortable navigating frequent change, and high achiever with a strong inner motivation to over-achieve</li> <li>Native-level Japanese fluency and High-fluency English </li> </ul> <h4>While not required, it’s an added plus if you also have:</h4> <ul> <li>B2B SaaS experience </li> <li>Customer-facing Sales/Support experience </li> </ul> <div class="section page-centered"> <div> <div>At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.</div> </div> </div> </div><div class="content-conclusion"><p>At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf">equal opportunity workplace</a> - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status<strong>, </strong>or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.</p> <p>We will work to ensure individuals with disabilities are provided reasonable ac ... (truncated, view full listing at source)