Engineer, Software Support

<div class="content-intro"><p> </p> <p><strong>Step into a career with ASM, where cutting edge technology meets collaborative culture. </strong>​</p> <p>For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. </p></div><p><span data-contrast="none">At ASM, our Software Engineering teams works on delivering software that has immediate, tangible results visible in the operation of semiconductor processing equipment hardware. The hardware includes robotics, gas valves, temperature controllers and other hardware. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="none">As a <strong>Snr. Software Support Engineer</strong>, you will make an impact by investigating, recreating, and troubleshooting software issues to resolution as reported by our customers and our demo lab.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p><strong><span data-contrast="none">Responsibilities:</span></strong></p> <ul> <li><span data-contrast="none">Gather information to investigate the issue, reproduce it, determine the root cause, and recommend corrective actions.</span><span data-ccp-props="{"201341983":0,"335559685":1200,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none">Troubleshoot and resolve software issues, including embedded software for control systems.  Able to triage mechanical, electrical, and software bugs.</span><span data-ccp-props="{"201341983":0,"335559685":1200,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none">Responsible for managing escalation calls with field support engineers</span><span data-ccp-props="{"201341983":0,"335559685":1200,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none">Create bug reports for the developer to use when fixing the bug.</span><span data-ccp-props="{"201341983":0,"335559685":1200,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none">Work with QA to add replicated bugs to the regression.</span><span data-ccp-props="{"201341983":0,"335559685":1200,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none">Travel to customer sites to support installations, training, and troubleshooting of ASM products.</span><span data-ccp-props="{"201341983":0,"335559685":1200,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none">Talking to the account team and GPS group (not directly with the customer) when investigating reported issues.</span><span data-ccp-props="{"201341983":0,"335559685":1200,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none">The team will handle all issues until they are ready to send to the developer.</span> </li> </ul> <p> </p> <p><strong><span data-contrast="none">Minimum Qualifications</span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></p> <ul> <li><span data-contrast="none">BS+ 8 years or MS+ 4 years in Computer Science, Computer Engineering, or a related field.</span><span data-ccp-props="{"201341983":0,"335559685":1200,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none">Ability to read code and diagnose issues. </span><span data-ccp-props="{"201341983":0,"335559685":1200,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none">Software development or test (QA) expe ... (truncated, view full listing at source)