Professional Services Consultant, San Francisco

<div class="content-intro"><div><strong>About Us</strong></div> <div> <p>At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. </p> <p><span style="font-weight: 400;">We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! </span></p> </div></div><p><strong>Available Location: San Francisco, CA</strong></p> <h3><strong>Role Summary</strong></h3> <p>As a Resident Consultant, you will be a dedicated Cloudflare expert directly embedded within the team of one of our most strategic and fast-paced customers. You will serve as the primary technical resource, architecting complex multi-stage migrations and providing the hands-on configuration necessary to drive the success of unique web infrastructure requirements. We are looking for a proactive, high-trust partner who thrives in agile environments, acts as a bridge to internal product teams, and possesses a deep passion for the future of AI-driven security.</p> <h3><strong>Role Responsibilities</strong></h3> <ul> <li><strong>Customer Engagement Technical Leadership: </strong><strong>:</strong> Serve as a trusted advisor to key enterprise customers, providing technical insights, best practices, and strategic recommendations that support their business goals and drive success with Cloudflare’s solutions in particular Cloudflare’s worker and workers AI platforms. Lead architectural discussions, design sessions, and solution reviews to ensure the optimal application of Cloudflare’s offerings in customer environments. Diagnose complex technical issues and deliver effective, strategic solutions in collaboration with the support and product teams.</li> <li><strong>Architect Application Security:</strong> Design and configure comprehensive, tailored solutions with a focus on Application Security, utilizing Cloudflare Workers to optimize and direct global traffic and Network Security.</li> <li><strong>Master Infrastructure as Code:</strong> Support the account team by navigating and managing complex configurations heavily reliant on Terraform to ensure seamless operational stability.</li> <li><strong>Act as a Strategic Liaison:</strong> Serve as a high-speed conduit between the customer and internal Cloudflare teams (Product, Support, Engineering), effectively advocating for customer needs and influencing product roadmaps.</li> <li><strong>Navigate Modern Communication:</strong> Manage complex, fast-moving technical discussions primarily through Slack, acting as a guide for the customer even when formal calls are difficult to schedule.</li> <li><strong>Drive AI Innovation:</strong> Leverage your deep knowledge of AI/LLM concepts to align Cloudflare’s capabilities with the customer’s AI-focused culture and future technological goals.</li> <li><strong>Provide Long-Term Guidance:</strong> Stay with the account post-migration as a trusted advisor to identify future strategic initiatives, including a ... (truncated, view full listing at source)