Product Lead, Fulfillment & Order Experiences

<p>Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.<br><br>So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.<br><br>Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.</p> <h4><strong>The Role</strong></h4> <p>As Product Lead for Fulfillment Order Experiences, you’ll own the product vision and strategy for Square’s post-checkout ecosystem — spanning consumer-facing order experiences, seller-facing operational tools, and the platform capabilities that connect them.</p> <p>You’ll lead a team of Product Managers (5+ reports) and partner closely with design, engineering, analytics, operations, and GTM leaders. You’ll set direction across multiple time horizons, make hard tradeoffs between short- and long-term outcomes, and ensure the team is focused on the highest-leverage opportunities for seller growth, efficiency, and reliability.</p> <p>This role operates horizontally across Square. Success depends on your ability to influence without direct authority, align multiple product areas, and turn ambiguity into clear strategic direction.</p> <h4><strong>You Will</strong></h4> <ul> <li><strong>Product vision and strategy. </strong>Set the Square-wide strategy for fulfillment and order experiences across multiple horizons — near-term execution, mid-term capability expansion, and long-term platform evolution.<br><br></li> <li><strong>Portfolio leadership.</strong> Own and evolve a cohesive product portfolio spanning new ways of fulfilling orders like drive-through and catering to the customer experiences for delivery, pickup, shipping, and order tracking.<br><br></li> <li><strong>Team leadership and development. </strong>Manage, coach, and grow a team of Product Managers. Set a high bar for product thinking, execution quality, and ownership, while developing future product leaders.<br><br></li> <li><strong>Cross-org influence and alignment. </strong>Drive strategic alignment across product, design, engineering, operations, support, and partner teams. Influence roadmaps and priorities beyond your direct org to deliver cohesive end-to-end experiences.<br><br></li> <li><strong>Business and customer outcomes. </strong>Be accountable for key business metrics tied to fulfillment and order experiences, including adoption, reliability, efficiency, seller growth, and customer trust.<br><br></li> <li><strong>Strategic tradeoffs.</strong> Make principled decisions balancing speed vs. flexibility, local optimization vs. platform leverage, and seller efficiency vs. buyer clarity — and align stakeholders behind those decisions.<br><br></li> <li><strong>Execution at scale. </strong>Ensure strategies translate into shipped outcomes. Remove organizational blockers, drive operating cadence, and hold teams accountable for impact.<br><br></li> </ul> <h4><strong>You Have</strong></h4> <ul> <li>10+ years of product management experience, including senio ... (truncated, view full listing at source)