Reliability Program Manager (Hardware)

<p>Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.</p> <p><strong>The Role</strong></p> <p>As a <strong>Reliability Program Manager (REL PM)</strong> within Block Hardware, you will own the end-to-end strategy, planning, and execution of hardware reliability validation across our consumer electronics portfolio. You will serve as the single point of accountability for reliability test planning, execution, results synthesis, and cross-program learning, partnering closely with Hardware Engineering, Product Design, Quality, Operations, and Manufacturing.</p> <p>This role is highly technical and program-oriented, requiring a strong understanding of consumer electronics reliability methodologies and how lab-based testing translates to real-world customer use cases. You will bring structure, consistency, and deep focus to reliability work that today is distributed across multiple programs, enabling earlier risk identification, clearer decision-making, and higher overall product quality.</p> <p>The Reliability Program Manager operates as an independent, unbiased partner to individual product teams, ensuring that reliability risks are surfaced, prioritized, and resolved without being overshadowed by short-term schedule pressure.</p> <p> </p> <p> </p> <h2>You Will</h2> <ul> <li>Own the hardware reliability (REL) strategy across Block Hardware products, from early development through production</li> <li>Define, maintain, and continuously improve standardized REL test plans by product category and development phase</li> <li>Plan and manage REL schedules across multiple concurrent hardware programs</li> <li>Serve as the primary point of contact for: <ul> <li>Third-party reliability laboratories</li> <li>Contract manufacturer (CM) reliability partners</li> </ul> </li> <li>Drive execution of reliability testing at labs and CMs, ensuring clear scope, timelines, and deliverables</li> <li>Track, analyze, and synthesize REL results, highlighting trends, risks, and systemic issues</li> <li>Partner with Hardware Engineering and Product Design to: <ul> <li>Drive failure analysis (FA)</li> <li>Define mitigation and validation plans</li> <li>Ensure reliability issues are appropriately prioritized and closed</li> </ul> </li> <li>Identify common failure modes and mitigation strategies across programs and ensure learnings are reused</li> <li>Clearly communicate reliability status, risks, and tradeoffs to engineering leadership and program stakeholders</li> <li>Establish operating mechanisms and documentation that improve REL consistency, efficiency, and transparency</li> <li>Act as a strong advocate for product quality and long-term reliability throughout the development lifecycle</li> </ul> <p> </p> <p> </p> <h2>You Have</h2> <ul> <li>BS degree in Mechanical Engineering, Electrical Engineering, Materials Science, or a related technical field; MS preferred</li> <li>8+ years of industry experience in consumer electronics, hardware development, or manufacturing environments</li> <li>5+ years of experience directly owning or managing hardware reliability programs, validation, or qualification</li> <li>Strong hands-on knowledge of reliability testing methodologies (e.g., HALT, HASS, EVT/DVT/PVT REL testing, environmental, mechanical, and lifecycle testing)</li> <li>Experience working with third-party REL labs and contract manufacturers</li> <li>Ability to translate test resul ... (truncated, view full listing at source)