Developer Support Engineer (Maternity Leave Cover)

<p><strong>The opportunity</strong><br>We’re looking for a Junior Developer Support Engineer to join our growing team in Tel Aviv. In this role, you’ll become an expert in our products and serve as a key technical point of contact for both customers and internal teams. You’ll have a direct impact on customer satisfaction and product quality by resolving complex issues and working closely with RD, Product, and Business teams.</p> <p>This is an opportunity to deepen your technical knowledge, build cross-functional partnerships, and drive meaningful improvements in both user experience and internal processes. Join us and be part of a team where your ideas, initiative, and technical skills will make a real difference.</p> <p><strong>What you'll be doing</strong></p> <ul> <li>Investigate complex technical issues and identify root causes and solutions using diagnostic tools.</li> <li>Provide high-level technical support to strategic customers and internal teams.</li> <li>Collaborate closely with RD and Product teams to escalate and resolve issues and improve product functionality.</li> <li>Create and maintain internal documentation and knowledge base articles.</li> <li>Deliver technical training to other teams and support cross-functional projects.</li> </ul> <p><strong>What we're looking for</strong></p> <ul> <li>Proven ability to troubleshoot and analyze system and application-level issues.</li> <li>Hands-on experience with SQL/BigQuery and data analysis in Excel.</li> <li>Ability to learn and understand complex systems and technologies quickly.</li> <li>Excellent communication skills in English, both written and verbal.</li> <li>Highly self-motivated and accountable, with strong organizational and time management skills.</li> </ul> <p><strong>You might also have</strong></p> <ul> <li>Experience with tools such as Charles Proxy and Postman.</li> <li>Previous experience in technical support, QA, or data analysis roles.</li> <li>Background in a technical or scientific field such as Computer Science, Industrial Engineering, Biology, or Physics.</li> </ul> <p><strong>Additional information</strong></p> <ul> <li>Relocation support is not available for this position</li> <li>Work visa/immigration sponsorship is not available for this position</li> </ul> <p><strong>Benefits</strong><br>At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.</p> <p>Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.</p> <p>While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program</p> <p><strong>Life at Unity</strong><br>Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.</p> <p>As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit <a href="https://www.unity.com">Unity</a>.</p> <p><em>Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ... (truncated, view full listing at source)