Core Launch Manager

<p>As a Core Launch Manager within the Growth Organization, you will be responsible for the successful implementation and launch of our travel and expense platform with a portfolio of growth customers. You will play an integral part in ensuring our customers have a smooth and seamless onboarding experience by acting as a strategic project manager, consultant, and technical point-of-contact through configuration, launch and post launch support. This role will drive cross-functional partnerships with various internal teams within the Growth organization, including Sales, Account Management, Product, and Marketing.</p> <p><strong>What You’ll Do:</strong></p> <ul> <li>Work in a high velocity and fast paced PLG organization.</li> <li>Launch new travel and expense customers on Navan within our core PLG segment.</li> <li>Develop trusted advisor relationships with clients (from program administrators up to C-suite) to ensure program goals are aligned, and that clients are unlocking maximum value from partnering with Navan to manage their TE programs.</li> <li>Work closely with the Account Executive team to align on launch and validate customer’s use case. </li> <li>Manage pre launch alignment, configuration, customer go-live, user trainings, check in calls and launch review. </li> <li>Lead smooth customer pass off to designated Account Manager post launch cycle.</li> <li>Meet or exceed launch revenue goals.</li> <li>Deeply understand Navan’s product offerings and understand what is necessary based on the customer’s use case. </li> <li>Willingness to travel to customer sites for launch if necessary. </li> <li>Collaborate with product, marketing and engineering teams to provide feedback and insights on launch processes to improve PLG approach.</li> <li>Participate in bi-weekly feedback sessions with the extended PLG team, contribute to respective PLG projects initiatives. </li> </ul> <p><strong>What We're Looking For:</strong></p> <ul> <li>1.5-2+ years of working experience within an account management, customer success, product focused role, or customer facing role. </li> <li>Strong communication and presentation skills.</li> <li>Ability to work cross functionally with different teams and be proactive in finding solutions to customer inquiries.</li> <li>Technical: Ability to troubleshoot product issues and learn the necessary processes required. </li> <li>Strategic: Digs deep with customers to understand their goals and thinks outside the box on improving processes. </li> <li>Organized: Understands when to prioritize tasks, updates on launch status internally and handle multiple launches at once.</li> <li>Passionate about solving problems and providing feedback/insights to different cross functional teams. </li> <li>Product Expert: Willingness to be a quick learner and be very product oriented (this is a very product focused role). </li> <li>Highly driven individual who will bring high energy to the growing team, excited to contribute to customer’s initial success on Navan, passionate about career growth, is a team player and is stoked to add to a fun team work culture. </li> <li>Bachelor’s degree preferred or similar work experience.</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description">The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.<br><br>For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.</div><div class="title">Pay Ra ... (truncated, view full listing at source)