Snr global product support engineer II

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​ For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. Key Responsibilities Responsible for overall system performance of SiC CVD products at our customers to achieve high customer satisfaction. Resolve customer issues. Find containments fast, then drive structural solution and implementation. Responsible for IQ performance and improvement of released products. Collect and Analyze and report system performance data and define improvement plants. Lead a team of peers for problem solving and root cause analysis. Support customer SiC CVD hardware development (both new development and CIP - continuous improvement projects) Drive ASM SOP’s and protocol, able to guide co-workers on One COMM (FSM/Fiori), PCP, PDP, change request, NC, FA, CIP, clear technical input in CCB Maintain and enhances procedures and documents checklists and best-known methods for service, preventive and corrective maintenance tasks. Work responsibly with all ASM resources and departments in a multifunctional and high paced atmosphere independent of supervision on highly complex problems Consistently provide fast, quality solutions to field and customer personnel and create new BKM’s through a documented procedure. Explain highly technical and complex information to peers, management, and customers both in verbal or written mediums. Have a safety-first mentality Travel Be willing to travel domestically and internationally as required, typically 30-50%Travel Education Master’s or bachelor’s Degree in engineering discipline 5-10 years of related experience Native Chinese and fluent English in speaking and writing Requirements Knowledge 5 years of experience in the semiconductor industry including deposition experience in EPI, ALD, PEALD, and/or SiC 5 years’ experience with ASM specific toolsets is preferred. Bachelor's degree in a technical field (I.e. Mechanical, Electrical, or Chemical Engineering) Very highly skilled in electrical and mechanical techniques and overall equipment system knowledge (HW / SW, Process) Utilize logical troubleshooting methodologies to diagnose problems Strong knowledge of Semiconductor disciplines, such as vacuum techniques, robot controllers, PLCs, mechanical and pneumatic valves, and statistical process control. People management skills, ability to motivate and resolve conflict effectively Strong computer skills, working knowledge of MS Office, OneComm, SharePoint, Sap Competency Customer Focused Build customer confidence in ASM products and services through direct contact and professional mannerisms in all situations Acts as a role model and mentor while assisting in the development of customer service skills with subordinates and peers Strong positive attitude even in a challenging environment Be a system expert for support of field problems, travel to customer site domestically and internationally Results Drive Ability to handle multiple tasks simultaneously Ability to work both as an independent contributor and in various team environments Accurate, timely reporting Own and drive escalated equipment events to resolution following ASMs escalation protocols Driven personality with discipline of ownership of responsibilities and independence Communications Excellent communication and interpersonal skills; speak and write in a clear, concise manner Organize and dr ... (truncated, view full listing at source)