Customer Service Representative

<p>VRCC Veterinary Specialty and Emergency Hospital is unique because it’s one of the few hospitals that brings together a full team of specialists, emergency clinicians, and compassionate support staff all under one roof—creating a collaborative environment that truly puts patient care first. It’s a great place to work because every team member is valued, supported, and encouraged to grow, making a real impact on the lives of pets and their families, every day.</p> <hr> <p><strong>Position Overview</strong></p> <ul> <li>The Customer Service Representative / Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.</li> </ul> <p><strong>Key Responsibilities</strong></p> <ul> <li>Provides excellent customer service in-person, over the phone, and during high-stress situations.</li> <li>Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.</li> <li>Handles basic medical emergencies for pets and owners, ensuring safety and well-being.</li> <li>Assists with medication pickups, inquiries, and provides information about services and products.</li> <li>Inputs and manages data in practice management software, including billing and accounts.</li> <li>Assists with retail sales, weighing pets, processing faxes, and maintaining records.</li> <li>Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.</li> </ul> <p><strong>Qualifications (Required)</strong></p> <ul> <li>Has Customer Service Representative experience. </li> <li>High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience</li> <li>Knowledge of clerical procedures and ability to organize files and records</li> <li>Excellent customer service skills, providing courteous and prompt assistance</li> <li>Accurate cash handling and cashiering abilities</li> <li>Strong multitasking skills with attention to detail</li> <li>Flexibility in scheduling, including weekends and holidays</li> <li>Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds</li> </ul> <p><strong>Preferred Skills (Nice to Have)</strong></p> <ul> <li style="color: rgb(0, 0, 0);">Has Emergency and Specialty Veterinary Medicine experience is a plus! </li> </ul> <p><strong>What We Offer</strong><br>We care deeply about supporting our team members — professionally and personally. Benefits include:</p> <ul> <li>Medical, dental, and vision insurance</li> <li>Paid Parental Leave (birth, adoption, foster)</li> <li>401(k) with discretionary contribution</li> <li>Team Member Pet Discounts</li> <li>Emotional wellbeing support — including Calm app access and 24/7 EAP</li> <li>CE stipends and career development resources</li> <li>Grant Circle — a relief fund for team members facing personal hardship</li> <li>Local hospital culture backed by national resources</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="title">Pay Range</div><div class="pay-range"><span>$18.78</span><span class="divider"></span><span>$22.95 USD</span></div></div></div><div class="content-conclusion"><p></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">At PetVet Care Centers, we’re committed to a <strong>Culture of Care</strong> — for pets, for the people who love them, and for the team members who make it all possible. With <strong>more than 420 hospitals across the U.S.</strong> and a team of over <strong>11,000 dedicated professionals</strong>, including <strong>1700+ veterinarians</strong>, we offer a unique blend of local leadership and national support that helps our hospitals thrive.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt ... (truncated, view full listing at source)