Business Operations Associate

Phantom is the modern money app used by tens of millions around the world. Our product combines everything people need to manage, spend, and grow their money in one simple, intuitive experience. Phantom brings all the control and flexibility of crypto-powered finance, without unnecessary complexity, into mainstream consumer finance.By combining industry-leading security with thoughtfully designed tools, Phantom makes powerful financial tools feel approachable and easy to use. This focus on speed, control, and user experience has fueled rapid growth, with a community of 20M+ people, reaching #1 in the Google Play Store finance category, and consistently ranking as a Top 50 app across all categories, alongside some of the most recognizable consumer technology platforms in the world.Role DescriptionYou will partner closely with Product Managers to provide embedded business and economic decision support across key product surfaces at Phantom. You will help accelerate the product roadmap by sharpening tradeoffs and enabling faster, higher-quality decisions that maximize ROI. As a trusted partner to Product, you will quantify impact, clarify options, and drive alignment from analysis through execution. This is an embedded BizOps role focused on decision momentum—not centralized research, FP&A, or dashboarding.ResponsibilitiesOwn business and economic decision support for key product areas:Serve as the business counterpart for economically material product questions.Quantify expected ROI, unit economics, and tradeoffs to help Product make faster, higher-confidence decisions.Produce decision-ready recommendations that clarify options and implications.Bring economic rigor to spend, pricing, and monetization decisions:Evaluate incentive and growth spend using payback, LTV, and ROI analysis to inform investment decisions.Partner with Product, Data, and Finance to assess fees, take-rates, and pricing changes and their impact on growth, revenue, and user experience.Recommend clear paths forward with explicit tradeoffs (e.g., when to subsidize vs. monetize) and success metrics to measure outcomes.Increase decision velocity through end-to-end analysis and cross-functional alignment:Apply an 80/20 mindset, prioritizing speed, impact, and decision clarity over exhaustive analysis.Own analyses end-to-end—from framing and data pulls to modeling, synthesis, and stakeholder alignment.Build lightweight, repeatable frameworks (e.g., incentives evaluation, pricing reviews, unit economics tracking) that scale decision-making across teams.Act as connective tissue across EPD and Operations/Finance for financially material decisions.Example work:Evaluate incentive programs to quantify incremental lift, payback, and ROI, and provide decision-ready recommendations on program design, spend levels, and measurement approach.Analyze unit economics across Phantom’s money movement and trading products (fees, take-rates, variable costs) and support pricing decisions with clear tradeoffs and expected impact.Benchmark competitors across product features, pricing, and incentives to clarify Phantom’s positioning and inform decision-making on monetization and investment tradeoffs.QualificationsAn operator mindset—you think in tradeoffs, sequencing, and Phantom-specific constraints.Comfort operating autonomously, turning ambiguity into structured decisions without hand-holding.Credibility as a cross-functional partner with Product, Data, and Finance.Clear, concise written communication—you produce high-signal decision memos.Advanced Excel and SQL.4+ years of experience.Ideally 2+ years in management consulting plus 2+ years at a startup.Experience in crypto or fast-growing fintech is a plus.Why Work with UsWe are a team of experienced builders in the blockchain and crypto industry. Our journey began from users seeking an easy, seamless path to accessing the crypto ecosystem. This passion fueled our exponential growth, allowing us to onboard over 16M+ active users in ju ... (truncated, view full listing at source)