Customer Success Engineer, Digital

<div class="content-intro"><p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our <a href="https://handbook.gitlab.com/handbook/values/">values</a> and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p> <p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p></div><h2>An overview of this role</h2> <p>The Digital Success team at GitLab builds and scales customer success programs that help thousands of customers adopt GitLab, engage with the platform, and get value without relying on 1:1 touchpoints. We're a small, focused team of technical practitioners and strategists — each person owns a distinct area, and we depend on each other to keep programs running reliably across a large book of business. We work async-first across regions, with day-to-day collaboration happening in GitLab issues and epics, documented processes in the handbook, and coordination in Slack. Decisions get made close to the work — if you own the execution, you have real input into how it improves. Our tools are Gainsight, Marketo, and Zoom, and we iterate quickly based on engagement signals. If you're someone who finds satisfaction in making complex programs run smoothly and wants to see the direct impact of your work on customer outcomes, this team is a good fit.</p> <h2>What you'll do</h2> <ul> <li value="1">Drive end-to-end delivery of scaled customer engagement programs — including webinars, workshops, office hours, on-demand content, and customer newsletters.</li> <li value="2">Build and maintain audience targeting, registration flows, event logistics, and follow-up communications so subject matter experts can focus on delivering content.</li> <li value="3">Orchestrate scaled customer journeys in Gainsight by creating and managing lifecycle campaigns, automated plays, calls to action, and reporting.</li> <li value="4">Manage GitLab University communications and Marketo email programs, including segmentation, scheduling, and send readiness.</li> <li value="5">Set up and run Zoom webinars, including configuration, attendee management, and post-event reporting and analytics.</li> <li value="6">Track engagement across key program signals (for example, attendance and email engagement) and partner with stakeholders to turn insights into program improvements.</li> <li value="7">Collaborate closely with the Staff Customer Success Strategist to translate segmentation strategy and program design into reliable day-to-day operations.</li> </ul> <h2>What you'll bring</h2> <ul> <li value="3">Experience owning the full execution lifecycle of scaled digital programs, including setup, launch, and performance analysis.</li> <li value="3">Hands-on experience administering Gainsight, including lifecycle campaigns, automated p ... (truncated, view full listing at source)