Lead IT Support Technician

<h3><strong>About the role</strong></h3> <p>Chime is building a world-class IT Support Operations organization that delivers exceptional employee experiences while scaling reliably and securely. Our IT team partners closely with employees across the company to ensure technology enables productivity, collaboration, and growth.</p> <p>As a <strong>Lead IT Support Engineer</strong>, you will serve as the <strong>sole on-site IT presence</strong> in our New York City office, owning all aspects of local IT operations while acting as a senior individual contributor within the broader IT Support Operations team. This role requires strong technical depth, operational excellence, and a high bar for customer experience.</p> <p>You will be responsible for end-to-end IT support for local employees, AV systems and events, new hire onboarding for the East Coast, and hands-on office IT management. You will act as a senior IC role model by mentoring and supporting junior team members, influencing team standards and best practices through example, technical excellence, and collaborative guidance rather than direct management.</p> <p>The base salary offered for this role and level of experience will begin at $127,000 and up to $175,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. </p> <h3><strong>In this role, you can expect to</strong></h3> <h3><strong>Technical Site Ownership Office Operations</strong></h3> <ul> <li>Act as the <strong>technical site owner</strong> for the New York City office, accountable for the reliability, usability, and day-to-day health of all local IT systems and services.</li> <li>Independently assess, prioritize, and resolve local IT issues, escalating when problems have broader regional, security, or architectural impact.</li> <li>Plan and execute office IT changes and improvements with team support, including hardware refreshes, conference room upgrades, and workspace technology enhancements.</li> <li>Serve as the primary point of accountability for NYC office IT outcomes, ensuring issues are clearly communicated, tracked, and driven to resolution.</li> </ul> <h3><strong>End-User Support White-Glove Experience</strong></h3> <ul> <li>Deliver <strong>exceptional, white-glove IT support</strong> to local and remote employees, including executives and high-visibility stakeholders.</li> <li>Own high-complexity, high-impact escalations and act as the <strong>user-facing incident lead</strong> for local IT incidents.</li> <li>Model best-in-class ticket handling, communication, and documentation standards that other IT Support Engineers can follow.</li> <li>Apply strong judgment to balance urgency, impact, and long-term service quality when managing competing demands.</li> </ul> <h3><strong>AV Systems Collaboration Technology</strong></h3> <ul> <li>Own the maintenance, and troubleshooting of <strong>conference room and event AV systems</strong>, including Zoom Rooms, Logitech Rally equipment, and similar solutions.</li> <li>Provide hands-on AV support for <strong>large meetings, all-hands, and complex events</strong>, including advanced AV booth setups.</li> <li>Proactively improve AV reliability through preventative maintenance, monitoring, and clear documentation.</li> <li>Serve as the escalation owner for critical AV issues and ensure clear post-incident follow-up and improvements.</li> </ul> <h3><strong>New Hire Onboarding Employee Lifecycle</strong></h3> <ul> <li>Lead <strong>new hire IT orientations and onboarding sessions for East Coast employees</strong>, ensuring a consistent, high-quality first-day experience.</li> <li>Own local onboarding readiness, including equipment provisioning and access validation.</li> </ul> <h3><strong>Asset Management Logistics</strong></h3> <ul> <li>Own local <strong>asset lifecycle execution</strong>, including inventory accu ... (truncated, view full listing at source)