Principal, Web Platform & Experience Strategy

<p><strong>About the Role</strong></p> <p>Chime is hiring a Principal, Web Platform Experience Strategy to lead the next chapter of Chime.com. This role blends technical performance expertise, CMS architecture experience, web channel ownership and user-centred design to turn the Chime.com into a high-speed, high-trust growth engine. </p> <p>This role blends platform strategy, user experience, and technical performance leadership to build the next-generation web experience. You’ll define the roadmap that connects Marketing, Product, and Engineering to deliver a scalable, measurable, and personalized web ecosystem that powers Chime’s growth.</p> <p>As a senior leader, you’ll guide the evolution of our CMS, site architecture, and performance infrastructure, driving impact across brand storytelling, acquisition, SEO, and experimentation.</p> <p>The base salary offered for this role and level of experience will begin at $162,000.00 and up to $225,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.</p> <p><strong>In this role, you can expect to</strong></p> <ul> <li>Define a 12–24 month roadmap for our headless CMS, reusable components, and Core Web Vitals improvements.</li> <li>Lead the WordPress-to-Contentful migration, managing content modelling, redirect planning, and author enablement, while protecting current search rankings and introducing AI-driven tools to support content updates and ingestion.</li> <li>Partner with the Product team to shape the platform strategy and technical roadmap.</li> <li>Own and report on site health, Core Web Vitals, performance, and site-wide conversion metrics in partnership with Analytics.</li> <li>Oversee the web production pipeline to ensure prioritized updates and deployments align with Chime’s goals.</li> <li>Establish and oversee a scalable operating model for Chime.com that enables cross-functional teams to easily request, prioritize, and launch new pages and site updates.</li> <li>Collaborate with the SEO/AEO and Content Strategy teams to ensure templates follow search and content best practices such as schema, internal linking, and metadata.</li> <li>Ensure the web platform enables experimentation and supports the CRO team’s testing needs.</li> <li>Ensure templates and components are designed and maintained to deliver an intuitive, fast, accessible, and reliable web experience that supports performance and enables teams across Marketing, Product, and Corporate functions.</li> </ul> <p><strong>To thrive in this role, you have</strong></p> <ul> <li>8+ years running large-scale or headless CMS platforms such as Contentful, Storyblok, Sanity, Strapi, or WordPress (headless)</li> <li>Strong knowledge of Core Web Vitals, caching strategies, and performance-tuning techniques</li> <li>Hands-on experience with technical SEO, structured data, and web accessibility</li> <li>Proven skill in writing product requirements, prioritising backlogs, and running agile rituals</li> <li>Ability to translate technical details for non-technical partners and keep projects moving</li> <li>Comfort working with GA4, Looker, Google Search Console, and collaborating with data teams on reporting</li> <li>Experience leading or supporting a CMS migration is a plus</li> <li>Bonus points for fintech or other regulated-industry experience</li> </ul> <p>#LI-AM1 #LI-Hybrid</p><div class="content-conclusion"><h2><strong>A little about us</strong></h2> <p>At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home ... (truncated, view full listing at source)