Product Operations Manager, Trust & Safety

<h3><strong>About the role</strong></h3> <p>Chime is seeking a Product Operations Manager to support our Trust Safety organization. This role is critical to powering risk mitigation and decision-making across Chime’s products and services by managing complex technical implementations, data flows, and external partnerships.</p> <p>You will work closely with Product Managers as a 1:1 counterpart while partnering deeply with Risk, Data Science, Analytics, and Engineering. This role is not embedded within a single squad and will operate across multiple Trust Safety teams, requiring strong context switching, operational rigor, and comfort navigating ambiguity.</p> <p>​​The base salary offered for this role and level of experience will begin at $153,000 and up to $215,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.</p> <p>Chime is in-office in San Francisco Monday through Thursday every week.</p> <h3><strong>In this role, you can expect to:</strong></h3> <ul> <li>Own and manage Product Operations for Trust Safety initiatives that support risk mitigation and decision-making across Chime</li> <li>Lead technical implementations that power products and services, including integrations with third-party risk, fraud, and identity partners</li> <li>Evaluate industry-leading risk, fraud, and data solution providers, and design vendor strategies (e.g., bake-offs, champion/challenger) to improve product quality, operational efficiency, and system resilience</li> <li>Own and manage external partnerships end to end, while evangelizing Chime’s business and member needs and influencing partner roadmaps</li> <li>Partner 1:1 with Product Managers as a close counterpart, supporting roadmap execution, launch readiness, and ongoing optimization</li> <li>Collaborate closely with Risk, Data Science, Analytics, and Engineering to ensure data quality, system reliability, and measurable outcomes</li> <li>Support multiple Trust Safety squads simultaneously, balancing priorities, managing dependencies, and driving operational improvements as Chime scales</li> </ul> <h3><strong>To thrive in this role, you have:</strong></h3> <ul> <li>Experience in Product Operations, Product Management, Program Management, or a closely related role supporting technical products</li> <li>Direct experience working in the <strong>Risk, Trust Safety, Fraud, or Identity</strong> domain</li> <li>Hands-on experience owning and managing <strong>external partners</strong> in the risk, fraud, or identity ecosystem</li> <li>Strong data fluency, with experience working alongside Data Science or Analytics teams to inform decision-making</li> <ul> <li>Background in analytics, data science, or quantitative problem-solving is a strong plus</li> </ul> <li>Experience managing complex technical implementations, system integrations, or data pipelines</li> <li>Comfort operating across multiple teams and initiatives, with frequent context switching</li> <li>Strong stakeholder management and communication skills, particularly in close partnership with Product Managers and Risk teams</li> <li>Ability to operate effectively in ambiguous environments and bring structure to complex problems</li> </ul><div class="content-conclusion"><h2><strong>A little about us</strong></h2> <p>At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.</p> <p>We're a team of problem ... (truncated, view full listing at source)