Account Manager, Mid-Market

<p><span style="font-weight: 400;">As a Account Manager, your mission will be to drive revenue by ensuring your clients are happy, referenceable, and maximizing the value they take from the Navan platform. You will do this by building deep relationships with your clients, functioning as their trusted advisor, and partnering with them to ensure they’re onboarded successfully, engage with our platform in an optimized way, and manage their entire TE program through Navan. You’ll also own renewing your accounts and cross-selling adjacent products from across our portfolio. This will be a highly visible and highly cross functional role - the AM function will partner closely with our Sales, Product, Finance, Support and Operations teams, all the way up to our C-Suite - to ensure we are delighting our clients, exceeding goals, and driving the large majority of revenue for Navan. </span></p> <p><span style="font-weight: 400;">Make no mistake - you are joining an extremely fast paced and dynamic culture where change is the only constant, where we’re passionate about what we do, and where we believe we can do just about anything. Buckle up, it’s going to be a lot of fun.</span></p> <p><strong>What You’ll Do:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage all post-sales activity for Mid-Market customers through strong relationship-building, product knowledge, planning, and execution.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop trusted advisor relationships with clients (from program administrators up to C-suite) to ensure program goals are aligned, and that clients are unlocking maximum value from partnering with Navan to manage their TE programs.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Drive usage of the Navan platform by ensuring your clients manage 100% of their TE programs through Navan.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Meet or exceed revenue goals.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Identify and execute against opportunities for account expansion - including new departments, teams, geographies, products and use cases. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Broaden our relationships within accounts - ensuring we have multiple champions across multiple teams and levels of client organizations. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate cross functionally with team members to uncover and deliver against client needs. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Deeply understand Navan’s product offerings and competitive positioning.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Travel to customer sites as appropriate. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Successfully onboard new clients and ensure they unlock maximum value from working with Navan throughout their lifecycle as a client.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Own client renewals, and upsells/cross-sells of adjacent products. </span></li> </ul> <p><strong>What We’re Looking For:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">3+ years of experience in Account Management, Sales, or related customer-facing position within a rapidly growing SaaS company</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrable track record of high performance and success.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong communication and presentation skills</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment</span></li> <li style="font-weight: 4 ... (truncated, view full listing at source)