Trust Analyst (Security & Privacy)

<h3><strong>About The Position</strong></h3> <p>At Navan, our mission is to power the in-person connections that move people, ideas, and businesses forward. Trust is the foundation of that mission. As a Trust Analyst, you will be the bridge between our cutting-edge security practices and our global customers. You will play a pivotal role in the sales cycle by providing transparency into our security and privacy posture, ensuring that our customers feel confident in how we protect their data.</p> <p>You will be a subject matter expert on Navan’s "Trust Center," leveraging AI-driven tools to streamline security reviews and partnering closely with our Privacy and Sales teams to accelerate deal velocity while maintaining the highest standards of compliance.</p> <h3><strong>What You’ll Do</strong></h3> <ul> <li><strong>Customer Security Advocacy:</strong> Act as the primary point of contact for responding to complex security and privacy questionnaires from prospective and existing clients.</li> <li><strong>Contractual Excellence:</strong> Review and redline security and privacy exhibits within customer contracts, ensuring Navan’s commitments align with our internal controls and global regulations (GDPR, CCPA, etc.).</li> <li><strong>Trust Center Management:</strong> Own and optimize our<a href="https://www.google.com/search?q=http://trust.navan.com"> trust.navan.com</a> portal (hosted on SafeBase). You will ensure all security documentation, certifications (SOC2, ISO), and sub-processor lists are evergreen.</li> <li><strong>AI-Driven Efficiency:</strong> Utilize and train AI questionnaire assistance tools to automate repetitive inquiries, allowing the team to focus on high-impact strategic reviews.</li> <li><strong>Cross-Functional Collaboration:</strong> Partner closely with the Privacy and Legal teams to stay ahead of regulatory changes and provide unified responses to sensitive data-handling inquiries.</li> <li><strong>Sales Enablement:</strong> Empower the Sales and Account Management teams by updating internal knowledge bases and the public-facing website with the latest security and trust information.</li> </ul> <h3><strong>What We’re Looking For</strong></h3> <ul> <li><strong>Experience:</strong> 2–4 years of experience in Security Operations, IT Audit, Customer Trust, or a related GRC (Governance, Risk, and Compliance) role, preferably within a SaaS environment.</li> <li><strong>Technical Familiarity:</strong> Understanding of security frameworks (SOC 2, ISO 27001, NIST) and privacy regulations (GDPR, CCPA).</li> <li><strong>Tooling Expertise:</strong> Experience with Trust Center platforms (SafeBase or similar) and AI-assisted questionnaire tools is a major plus.</li> <li><strong>Communication:</strong> Exceptional written and verbal communication skills. You can translate "security-speak" into clear, professional language for clients.</li> <li><strong>Detail Oriented:</strong> You are meticulous with redlines and never let a detail slip through the cracks in a 200-question security audit.</li> <li><strong>Builder Mindset:</strong> You are excited to optimize workflows and find ways to make the "Trust" function a competitive advantage for Navan.</li> </ul>