Team Lead, Market Operations

<p><strong>About Carvana </strong></p> <p><span style="font-weight: 400;">At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our </span><span style="font-weight: 400;">business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. </span><span style="font-weight: 400;">Our Customer Advocates will then either deliver the purchased vehicle to our customer’s driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines. </span></p> <p><span style="font-weight: 400;">For more information on Carvana and our mission, sneak a peek at our </span><span style="font-weight: 400;">company introduction video</span><span style="font-weight: 400;">.</span><span style="font-weight: 400;"> </span></p> <p><strong>About the team and position </strong></p> <p><span style="font-weight: 400;">Carvana’s Market Operation department is known for its team-oriented, fast-paced environment. </span><span style="font-weight: 400;">We expect bright people who are willing to roll up their sleeves, step in wherever needed, mentor and </span><span style="font-weight: 400;">develop team members, and assume additional responsibilities as needed while juggling multiple </span><span style="font-weight: 400;">projects. Don’t forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions. </span></p> <p><strong>What you’ll be doing </strong></p> <p><span style="font-weight: 400;">Mom’s wear a lot of hats, they manage logistics, inventory quality, scheduling, registration paperwork, </span><span style="font-weight: 400;">customer experience, employee experience, community outreach, and both mentoring and training </span><span style="font-weight: 400;">programs. It can be an autonomous job that requires good decision-making skills, but the growth </span><span style="font-weight: 400;">potential is tremendous and you’ll always have a direct link to leadership at Carvana’s home office in </span><span style="font-weight: 400;">Phoenix. In return for your hard work, you'll have an opportunity to work at one of the fastest-growing </span><span style="font-weight: 400;">and most creative technology companies around, helping us promote a life-changing product and </span><span style="font-weight: 400;">develop a world-class team. Other duties as assigned. </span></p> <p><strong>What you should have </strong></p> <ul> <li><span style="font-weight: 400;"> </span><span style="font-weight: 400;">A Bachelor’s degree from an accredited undergraduate institution. </span></li> <li><span style="font-weight: 400;"> </span><span style="font-weight: 400;">At least five years of relevant experience in team leadership roles managing multiple employees. </span></li> <li><span style="font-weight: 400;"> </span><span style="font-weight: 400;">Experience handling logistics. </span></li> <li><span style="font-weight: 400;"> </span><span style="font-weight: 400;">An ability to operate in ambiguity with the grace of a gazelle</span><span style="font-weight: 400;">…</span><span style="font-weight: 400;">not the gazelle being hungrily </span>chased by a lion, but the one bounding effortlessly through an open African savanna.</li> <li><span style="font-weight: 400;"> </span><span style="font-weight: 400;">An appreciation for differences of opinion. </span></li> <li>The savvy to manage employee and customer experience, as both will get messy at times, and to thrive in these situations ... (truncated, view full listing at source)