Team Lead, Market Operations

<p><strong>About Carvana </strong></p> <p><span style="font-weight: 400;">At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a </span><span style="font-weight: 400;">hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our </span><span style="font-weight: 400;">customers time and money. Customers can search through thousands of vehicles online, see full </span><span style="font-weight: 400;">360-degree views of both the interior and exterior of the vehicles before deciding to go through the </span><span style="font-weight: 400;">purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our </span><span style="font-weight: 400;">customer’s driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines. </span></p> <p><span style="font-weight: 400;">For more information on Carvana and our mission, sneak a peek at our </span><span style="font-weight: 400;">company introduction video</span><span style="font-weight: 400;">. </span></p> <p><strong>About the team and position </strong></p> <p><span style="font-weight: 400;">Carvana’s Market Operation department is known for its team-oriented, fast-paced environment. </span><span style="font-weight: 400;">We hire bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple </span><span style="font-weight: 400;">projects. Don’t forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions. </span></p> <p><strong>Job Description </strong></p> <p><span style="font-weight: 400;">The Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything that</span> <span style="font-weight: 400;">comes with it, including (but not limited to); market launch, operations, logistics, consumer branding,</span><span style="font-weight: 400;"> </span><span style="font-weight: 400;">team engagement and effectiveness and, of course, the market’s ongoing success. We are looking for</span><span style="font-weight: 400;"> </span><span style="font-weight: 400;">someone who is a big picture thinker with the ability to manage the employee and customer experience.</span> <span style="font-weight: 400;">A Team Lead not only crushes daily operations, but they have the savvy to assess business trends and</span><span style="font-weight: 400;"> </span><span style="font-weight: 400;">proactively create solutions to potential roadblocks. We need a strong people leader, as a Team Lead</span><span style="font-weight: 400;"> </span><span style="font-weight: 400;">works closely with a team of extremely talented Customer Advocates and is responsible for providing</span><span style="font-weight: 400;"> </span><span style="font-weight: 400;">vision and development opportunities.</span><span style="font-weight: 400;"> </span></p> <p><strong>What you’ll be Doing</strong><strong> </strong></p> <ul> <li><span style="font-weight: 400;">Be a continuous positive force within the market and create strong morale and spirit throughout </span>the team. </li> </ul> <ul> <li><span style="font-weight: 400;">Help interview, select, onboard and train a team of Customer Advocates and provide the tools, </span>resources and guidance they need to be successful. Employee development is an essential part of this role. </li> </ul> <ul> <li><span style="font-weight: 400;">Actively develop a team of Customer Advocates by providing feedback, conducting performance </span>check-ins, and setting goals to improve performance and skill set. ... (truncated, view full listing at source)