Senior Manager, Ocean Operations

<div class="content-intro"><h2><strong>About Flexport: </strong></h2> <p>At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. </p> <p>The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.</p></div><p><strong>Senior Manager Ocean Operations - Taiwan</strong></p> <p><strong>The opportunity:</strong><strong><br></strong></p> <p>The role of the Senior Manager Ocean Operations is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. Flexport today connects almost 10,000 clients and suppliers across 109 countries. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals, trucking providers and our clients. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global commerce so easy there will be more of it.</p> <p> </p> <p>This role is designed to hire, train, and develop a team of motivated operations experts while strategically leading them through the complex world of freight forwarding. You will work cross-functionally to navigate ambiguous challenges and establish a world-class operating team. At this stage in Flexport's journey, we understand that great leadership is what will help us achieve our goal. We also understand that great leaders have to learn how to balance tactical and adaptive responsibilities. A leader who is too tactical will squelch the creativity and motivation of their teams. A leader who is too adaptive will create a lot of wasted time and effort, which will also squelch the motivation of their teams. Your job as a leader is to create balance for those you manage.</p> <p> </p> <p><strong>Tactical Responsibilities:</strong></p> <p>As an Ocean Operations leader, you are an expert in executing the end-to-end movement of shipments within a regional network including FCL and LCL import and export shipments.</p> <ul> <li>You will hire, coach and build a 5-15 person team responsible for the end-to-end movement of ocean freight shipments within a regional network (both imports and exports), including intermodal movements.</li> <li>You will personally represent Flexport’s value proposition by recommending supply chain solutions for new clients and opportunities to the account management team.</li> <li>You will guard the “front line” in ensuring the highest standard of Flexport quality: the right processes and metrics are in place for shipments to move “on-time” and exceptions resolved quickly and appropriately. You will be responsible for meeting internal KPIs and SLAs that demonstrate quality delivery.</li> <li>You will design a scalable operational infrastructure and procedures to ensure your team is delivering the highest levels of efficiency and productivity for your customers. If they are not, you will look for opportunities to improve them.</li> <li>As an Ocean team leader you will:</li> <ul> <li>Monitor regional vendor (e.g. carrier, trucker) performance and partner with Procurement on performance management initiatives.</li> <li>You will serve as the primary relationship manager for internal and external partne ... (truncated, view full listing at source)