Senior Technical Account Manager

<div class="content-intro"><p>Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world. </p></div><h2 data-start="712" data-end="1060"><strong data-start="712" data-end="730">Position Overview:</strong></h2> <p data-start="712" data-end="1060"><br data-start="730" data-end="733">As a <strong data-start="738" data-end="780">Senior Technical Account Manager (TAM)</strong>, you will be a strategic partner for our key business customers, ensuring they receive guidance, support, and resources to succeed in the cloud. This multifaceted role combines technical expertise, leadership, and customer advocacy, making it pivotal to DigitalOcean’s success.</p> <h2><strong>What You’ll Do:</strong></h2> <p data-start="1100" data-end="1153"><strong data-start="1100" data-end="1151">1. Technical Consultation Architecture Design</strong></p> <ul> <li data-start="1156" data-end="1249">Develop deep expertise in DigitalOcean’s product portfolio and the broader cloud ecosystem.</li> <li data-start="1252" data-end="1336">Design, diagram, and plan infrastructure architectures tailored to customer needs.</li> <li data-start="1339" data-end="1416">Conduct technical workshops and consultation sessions to empower customers.</li> <li data-start="1419" data-end="1512">Stay updated with cloud infrastructure best practices and maintain relevant certifications.</li> </ul> <p data-start="1514" data-end="1561"><strong data-start="1514" data-end="1559">2. Proactive Customer Engagement Growth</strong></p> <ul> <li data-start="1564" data-end="1641">Manage and grow key DigitalOcean accounts, driving retention and expansion.</li> <li data-start="1644" data-end="1726">Conduct QBRs to assess customer progress, evolving needs, and growth strategies.</li> <li data-start="1729" data-end="1800">Identify cost optimization and performance improvement opportunities.</li> <li data-start="1803" data-end="1910">Collaborate with internal teams (Engineering, Marketing, Account Management) to align on strategic goals.</li> <li data-start="1913" data-end="1993">Monitor customer usage trends to proactively identify risks and opportunities.</li> </ul> <p data-start="1995" data-end="2045"><strong data-start="1995" data-end="2043">3. Advocacy Cross-Functional Collaboration</strong></p> <ul> <li data-start="2048" data-end="2140">Serve as the voice of the customer, influencing product development and support processes.</li> <li data-start="2143" data-end="2231">Liaise with Engineering and Support teams to resolve escalations and technical issues.</li> <li data-start="2234" data-end="2326">Deliver compelling presentations and training for customers, partners, and internal teams.</li> <li data-start="2329" data-end="2403">Contribute to technical documentation and knowledge sharing initiatives.</li> </ul> <p data-start="2405" data-end="2434"><strong data-start="2405" data-end="2432">4. Tooling Efficiency</strong></p> <ul> <li data-start="2437" data-end="2515">Develop tools and scripts to improve TAM workflow and engagement efficiency.</li> <li data-start="2518" data-end="2596">Stay current with industry trends to enhance customer engagement strategies.</li> </ul> <h2><strong>What You’ll Add to DigitalOcean:</strong></h2> <p data-start="2639" data-end="2665"><strong data-start="2639" data-end="2663">Technical Expertise:</strong></p> <ul> <li data-start="2668" data-end="2756">Strong experience in cloud infrastructure, Linux, distributed systems, and automation.</li> <li data-start="2759" data-end="2830">Basic programming skills in a mainstream language (e.g., Python, Go ... (truncated, view full listing at source)