IT Administrator

<div class="content-intro"><p><a href="https://www.sofi.com/sofi-employee-applicant-privacy-notice/" target="_blank"><strong>Employee Applicant Privacy Notice</strong></a></p> <p><strong>Who we are:</strong></p> <div> <p>Shape a brighter financial future with us.</p> <p>Together with our members, we’re changing the way people think about and interact with personal finance.</p> <p>We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. <strong>Join us to invest in yourself, your career, and the financial world.</strong></p> </div></div><p>SoFi is seeking an IT Administrator! This position is primarily focused on IT Administration and Desktop Support for internal team members and contractors. Must be able to work independently and as part of a team. Be self-motivated and organized: this includes planning and prioritizing your own tasks, working until the job is completed, and taking ownership of your work.</p> <p>This role is based in-person in the Sacramento Valley Area.​</p> <p> </p> <p><strong>Responsibilities</strong></p> <ul> <li>Must be able to commute to offices/branches in Sacramento, Yuba City, and Live Oak - sometimes on the same day</li> <li>Manage and optimize corporate software systems.</li> <li>Provide prompt, effective technical support and troubleshoot complex issues.</li> <li>Lead IT projects focused on standardization and infrastructure improvements.</li> <li>Deliver technical support and training on IT systems to staff (in-person and remotely)</li> <li>Coordinate resources and timelines across multiple locations.</li> <li>Collaborate with cross-functional teams, including Infrastructure, Network, and IAM teams.</li> <li>Create and maintain clear, accessible documentation for IT procedures, automations, and system configurations, enabling teammates across all levels to easily understand and use them.</li> </ul> <p><strong>Qualifications</strong></p> <ul> <li>3+ years of hands-on IT systems administration experience</li> <li>Strong troubleshooting skills</li> <li>Excellent communication and interpersonal skills</li> <li>Experience with network management, including LAN/WAN, DHCP, DNS, Switches, and Firewalls</li> <li>Comprehensive understanding of cybersecurity principles and practices, including firewalls, encryption, and endpoint management solutions</li> <li>Proven track record in managing IT projects, including system upgrades and new implementations</li> <li>Managing users in an Okta or similar SSO environment.</li> <li>Windows Azure and Intune administration</li> <li>Experience with Meraki Console, Aruba Central, or Ruckus One</li> </ul> <p><strong>Nice to Have</strong></p> <ul> <li>Windows 365 Environments Amazon Workspaces</li> <li>Google Workspace</li> <li>macOS and Jamf</li> <li>Experience with Jira for task tracking</li> <li>Service Now or Jira Service Management</li> <li>Scripting and automation skills</li> <li>Previous fintech or regulated industry experience</li> </ul><div class="content-conclusion"><div class="gmail_default"><strong>Compensation and Benefits</strong></div> <div class="gmail_default">The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. </div> <div class="gmail_default"> </div> <div class="gmail_default">To view all of our comprehensive and competitive benefits, visit our <strong><a href="https://sofietyinfo.sofi.com/sofi-benefits" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://sofietyinfo.sofi.com/sofi-benefitssource=gmailust=1667318410571000usg=AOvVaw0ZqbRtznVe1JsWWUOWQUnN">Benefits at ... (truncated, view full listing at source)