IT Support Technician | EMEA (Monday to Friday)

Who we are is what we do.Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.Why should you be part of our success story?As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,  Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.ResponsibilitiesOverall Identity and Access Management responsibilities of software stackProvision, deprovision, license assignment, group assignment, secure and general access administration according to Onboarding/Offboarding requirements.Some manual processes and some through tools such as Okta, Lumos, or similar.Handle IT/IAM Support Tickets on a daily basis to troubleshoot, provision access and to manage and administer applications like Google Workspace domains, Slack, Microsoft, Okta, Zendesk, Zoom, Lumos, etc.Availability to work from Saturday to WednesdayWeekly technical support for new hire cohorts.General management of devices with Operating Systems of both Windows & Microsoft.Provide technical support on company wide webinars and meetings.To create documentation for any new process that is introduced. Update internal onboarding/off-boarding information from time to time according to company’s requirements.Ability to handle at least 40+ support tickets on a daily basis.Required Skills:Strong verbal and written communication skillsIT experience in a fast paced environmentStrong technical skills to analyze, troubleshoot, and support Operating Systems, MDM Softwares, and other cloud based softwareBasic understanding of scripting languages: GAM, PowerShell, and Bash.Driving the priority and time management of efforts to support/resolve assigned activities and communicate results/findings to users/management as necessaryThorough understanding of interdepartmental relationsDesired Skills and Experience:Bachelor of Science in Computer Science or a related field or equivalent experienceOr Three or more years of work experience as an IAM Analyst/Technician, IT Support, or related position2+ years of experience building and managing Okta Workflows to optimize back-office IT processes for large-scale organizations (1,000+ users).Strong proven expe ... (truncated, view full listing at source)