Customer Success Manager

<div class="content-intro"><h2 style="font-family: GothamBold,Helvetica,Arial,sans-serif; color: #662d91;">Teamwork makes the stream work.</h2> <p> </p> <h3 style="font-family: GothamBold,Helvetica,Arial,sans-serif;"><strong>Roku is changing how the world watches TV</strong></h3> <p>Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.</p> <p>From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.</p> <p> </p></div><h3>About the team</h3> <p>Roku Ads Manager (ads.roku.com) is Roku’s answer to the growing and diversified demand for CTV advertising. Our self-serve ad platform entered General Availability (GA) in September 2024 and has picked up major momentum. <br> <br>Our Ads Manager team is gritty and hyper-focused on scaling the best CTV ad platform in the market. We move fast, pivot quickly, and work hard. We rally around decisions, challenge assumptions, and push the limits on what advertising can do for growth marketers, performance agencies, and any other business interested in TV ads. <br> <br>Our team is looking for our first Customer Success Manager to partner with our Sales team in building and maintaining strong, long-lasting relationships with our clients. This pre-sale and post-sale role will ensure client satisfaction and success on Ads Manager, working closely with Account Executives on key accounts. <br> </p> <h3><br><strong>About the role</strong></h3> <p>Our Customer Success Manager (CSM) will be a main point of contact for both Sales and their clients, responsible for onboarding new customers, proactive engagement, strategic problem solving, and identifying opportunities for growth within existing accounts. This role is critically important to demand expansion and retention. <br> <br>Our CSMs will work both in pre-sale and post-sale motions. You’ll support clients in their initial campaign set ups and launch, help with media planning, and provide best practices. You’ll also support clients after launch, proactively identifying opportunities for increased performance and revenue incrementality. There are exciting opportunities to build within this role. <br> <br>This customer-facing role will combine strong ad tech expertise, communication skills, and problem-solving abilities to ensure our performance-focused clients get the most out of Roku Ads Manager and know we are here to help them make CTV work. <br> <br>This role reports directly into the Head of Product Commercialization, Ads Manager. </p> <p>For New York Only - The estimated annual salary for this position is between $75,000 and $90,000 annually.</p> <p>Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.<br>This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.</p> <h3> <br><strong>What you’ll be doing </strong></h3> <ul> <li><strong>Client Relationship Management</strong>: Develop and nurture relationships with clients in partnership with Sales.Conduct regular check-ins, increasing stickiness and customer satisfaction. Understand business objectives and KPIs to maximize campaign effectiveness. </li> <li><strong>Onboarding Adoption</strong>: Guide new clients through initial campaign setup, ensuring a smooth launch. Drive adoption of perf ... (truncated, view full listing at source)