Senior UX Researcher

<div class="content-intro"><p>From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.</p></div><p><span style="font-size: 10pt;"><strong>About the Role</strong></span></p> <p><span style="font-size: 10pt;">We are looking for a Senior UX Researcher to join our rapidly growing Product org. You will help shape the future of the Fivetran data pipeline platform for businesses large and small. Our ideal candidate has a balance of research rigor and business focus. We value those that hit the ground running, leading by example on projects and collaborating well cross-functionally. You will be diving deep into the daily lives of our customers and applying that understanding to everyday product design decisions. </span></p> <p><span style="font-size: 10pt;">As you talk with our team, your portfolio should contain case studies that demonstrate strong storytelling skills, use of effective research methodologies, and clear impact of your previous work.</span></p> <p><span style="font-size: 10pt;">Fivetran has a positive, diverse, and supportive culture. We appreciate Researchers who are curious, humble, think deeply, speak clearly, and thrive on collaboration and feedback. If this sounds like a good fit for you, send us a hello with links to your work and experience. On day one, this role will report to the Director of UX Research.</span></p> <p><span style="font-size: 10pt;">This is a full-time position based in our Oakland, CA office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team</span></p> <p><span style="font-size: 10pt;"><strong>What You’ll Do:</strong></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Plan, manage, and execute on user research programs across focused product areas</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Collaborate with design, product, and analytics to build research projects that align with stakeholder needs as well as user needs.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Guide product and design on the research methodology, question framing, and other best practices for self-run studies. </span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Identify emerging customer and user needs to support the development of new products.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Synthesize learnings from past research and analytics data to tell compelling stories and lead ideation sessions.</span></li> </ul> <p><span style="font-size: 10pt;"><strong>Skills We’re Looking For:</strong></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">A strong experience with mixed method qualitative and quantitative research.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">A strong portfolio featuring examples of your work, your research philosophy, and the outcomes/results.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Entrepreneurial and self-motivated with a bias toward action – there’s tons of greenfield opportunity here, and you’ll need to lean into the ambiguity and lead projects to completion.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Ability to craft engaging presentations with engrossing stories that influence your peer stakeholders.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">A strong desire to learn about our user and how our product impacts their success.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Experience ... (truncated, view full listing at source)