IT Support Engineer (Temporary FTE)

<p><strong>Who We Are </strong></p> <p>Nuro is a self-driving technology company on a mission to make autonomy accessible to all. Founded in 2016, Nuro is building the world’s most scalable driver, combining cutting-edge AI with automotive-grade hardware. Nuro licenses its core technology, the Nuro Driver™, to support a wide range of applications, from robotaxis and commercial fleets to personally owned vehicles. With technology proven over years of self-driving deployments, Nuro gives the automakers and mobility platforms a clear path to AVs at commercial scale, empowering a safer, richer, and more connected future.</p> <p><strong>About the Role<br></strong></p> <p>This is a 6 month temporary full-time position with full benefits and potential for extension based on performance and business needs.</p> <p>Partner with business and engineering teams to deliver fast, high‑quality technical support across macOS, Linux, and Windows while helping maintain and scale our core IT infrastructure and collaboration stack.</p> <p><strong>About the Work</strong></p> <ul> <li>Participate in an on‑call rotation and provide after‑hours or occasional abnormal‑shift coverage as needed</li> <li>Deliver responsive Tier 1/2 support for macOS, Linux, and Windows, including hardware, OS, and application troubleshooting</li> <li>Own end‑to‑end onboarding and offboarding: workstation preparation (imaging/builds), application installation/configuration, account provisioning/deprovisioning, email distribution list management, access grants/revocations, and software license administration</li> <li>Support network setup and structured cabling; diagnose and resolve LAN/WAN connectivity issues</li> <li>Configure and support conference room AV and collaboration systems (VoIP phones, TVs, Google Meet, Zoom)</li> <li>Maintain accurate inventory and lifecycle tracking for IT assets; ensure timely updates and assignment integrity</li> <li>Perform routine maintenance and administration of network and server systems across office and data center environments</li> <li>Document incidents, resolutions, and runbooks; contribute to the knowledge base to improve first‑contact resolution and overall quality</li> <li>Support IT financial operations, including procurement and contract management</li> <li>Our Tech Stack <ul> <li>Identity/Access: Okta (SSO/MFA, lifecycle, groups); basic directory services</li> <li>Productivity/Collaboration: Google Workspace (Gmail, Calendar, Drive), Slack, Zoom/Google Meet</li> <li>Endpoint Management: Kandji/IRU (macOS), PDQ (Windows), KACE SMA (Ubuntu)</li> <li>Ticketing/Knowledge: Jira Service Management; Confluence or similar for KB/runbooks</li> <li>Automation/Scripting: Bash/zsh, Python, Ansible</li> <li>Networking/AV: TCP/IP, DNS/DHCP, VLAN fundamentals; conference room systems (Google Meet and Zoom)</li> <li>SaaS Management: License/usage tooling (e.g., Zylo)</li> </ul> </li> </ul> <p><strong>About You<br></strong></p> <ul> <li>Bachelor’s degree in Information Technology/Information Systems, or 2–4 years of relevant IT support experience</li> <li>Strong troubleshooting skills across macOS, Linux, and Windows environments</li> <li>Working knowledge of networking fundamentals: LAN/WAN, TCP/IP, DNS, and directory services</li> <li>Familiarity with automation and scripting (e.g., shell scripts, command‑line tools, or Ansible)</li> <li>Clear, professional written and verbal communication with a strong customer service orientation</li> <li>Proven problem‑solving ability and a self‑directed approach to learning new tools and concepts quickly</li> <li>Ability to handle multiple, often urgent, requests simultaneously while meeting defined SLAs</li> <li>Collaborate effectively with IT teammates to resolve complex issues</li> <li>Ability to lift up to 50 pounds</li> </ul> <p><strong>Bonus Points</strong> <em><br></em></p> <ul> <li>Hands‑on admin experience with Okta (lifecycle management, group policies) and Google Workspace</li> <li>Hands-on ... (truncated, view full listing at source)