Collections Support Specialist

<p>Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Toast Capital is a wholly-owned subsidiary of Toast, Inc. that offers Toast restaurant customers access to fast and flexible funding for any business need. The Toast Capital team is seeking a highly-motivated <strong>Collections Support Specialist</strong> who will play an active role in working to assist with Collections related activities throughout each performance month. In this role, you will be an ambassador of the Toast Capital brand and proliferate Toast Capital’s goal to empower restaurants financially to thrive and do what they love. This individual’s efforts will have a significant impact on the long-term success of a rapidly growing product for Toast. </p> <p><em><strong>Work location: Bangalore</strong></em></p> <p><em><strong>Work mode:</strong> Hybrid (2 days at office in a week)</em></p> <p><em><strong>Work timings: </strong>Flexible to work between both 10 AM to 7 PM IST 11 AM to 8 PM IST hours.</em></p> <p><strong>About this </strong><strong><em>roll</em></strong><strong>* </strong>(Responsibilities) </p> <ul> <li>Manage delinquent accounts across different lending products</li> <li>Communicate with customers to negotiate payoffs and payment plans for outstanding balances on their account</li> <li>Work cross functionally with billing, accounting, compliance and operational risk teams </li> <li>Address customer questions, concerns, and inquiries </li> <li>Track and report portfolio performance metrics </li> <li>Assist with process improvement initiatives for Toast Capital Collections</li> <li>Monitor and execute Bankruptcy related activities associated with Toast Capital</li> </ul> <p><strong>Do you have the right </strong><strong><em>ingredients*</em></strong><strong>? </strong>(Requirements)</p> <ul> <li>2 to 5 years of relevant collections experience in the lending field </li> <li>Ability to work under pressure and strong attention to detail </li> <li>Ability to follow process and procedure throughout complex customer interactions.</li> <li>Highly organized, self-motivated, flexible, and adaptable</li> <li>Strong written and verbal communication skills </li> <li>Ability to navigate complex customer problems and cases</li> </ul> <p><strong>Special </strong><strong><em>Sauce</em></strong><strong>* </strong>(Nice to Haves)</p> <ul> <li>Familiarity with Salesforce and Excel</li> <li>SQL is a plus</li> </ul> <p><strong>Our Total Rewards Philosophy</strong></p> <p>We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at<a href="https://careers.toasttab.com/toast-benefits"> https://careers.toasttab.com/toast-benefits</a>.</p><div class="content-conclusion"><p><strong>How Toast Uses AI in its Hiring Process</strong></p> <p>Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.</p> <p><strong><strong data-stringify-type="bold">Diversity, Equity, and Inclusion is Baked into our Recipe for Success</strong></strong></p> <p>At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.</p> <p><span style="font-weight: 4 ... (truncated, view full listing at source)