Director - People Operations, Shared Services

<p>At Toast, we are on a mission to empower the restaurant community with innovative technology and exceptional people support. As we continue to scale, we are looking for a Director of People Shared Services to build and lead a world-class People Shared Services function in India. This leader will drive operational excellence, optimize our people systems, and ensure compliance with local regulations while delivering an outstanding employee experience.</p> <p><strong>Bready* to make a change? </strong></p> <p>As the Director of People Shared Services, you will develop and scale a high-performing People Shared Services team that supports Toast’s global workforce. You will lead a team that serves as the first point of contact for employee inquiries, ensures a remarkable candidate experience, provides foundational support for people analytics and offers crucial assistance for our HR technology platforms.</p> <p>Partnering closely across the People team, Finance, IT, and business leaders, you will design and implement scalable processes that enhance efficiency, accuracy, and service delivery.</p> <p>This role demands a strategic thinker with a robust operational mindset, a desire to deliver exceptional service , and the ability to build and develop a high-performing team in a dynamic environment. You will play a critical role in enhancing employee satisfaction, optimizing HR processes, and contributing to the overall success of our People strategy.</p> <p><strong>About this roll* <em>(Responsibilities)</em></strong></p> <ul> <li>Build Scale: Establish and lead the People Shared Services function in India, ensuring seamless service delivery across HR operations, systems, and analytics.</li> <li>Improve Employee Processes: Enhance our support to employees by making tasks uniform, incorporating automation, and continually enhancing services.</li> <li>People Analytics Insights: Oversee people analytics support, providing data-driven insights to drive decision-making across the People Team</li> <li>HR Systems Integration: Partner with the Global People Products team on system integrations and enhancements, ensuring alignment with global HR technology platforms (e.g., Workday, Greenhouse).</li> <li>Compliance Risk Management: Ensure adherence to local India and global labor laws and compliance standards in proactively managing risk and regulatory requirements.</li> <li>Strategic Stakeholder Collaboration: Partner globally with People leadership, IT, and finance to align People Shared Services with business goals and scalability needs.</li> <li>Leadership Team Development: Build, mentor, and lead a high-performing team, fostering a culture of operational excellence and continuous improvement.</li> </ul> <p><strong>Do you have the right </strong><strong><em>ingredients*</em></strong><strong>?</strong> (Requirements)</p> <ul> <li>15+ years of experience leading HR Shared Services, People Operations, or related functions in a global organization.</li> <li>Customer centric Actively listens to employee and manager needs, providing timely and accurate solutions, and continuously seeking feedback to enhance the Toaster experience.</li> <li>Proven track record of developing and scaling People Shared Services, KPOs, or COEs from the ground up.</li> <li>Expertise in HR Technology: Strong knowledge of HRIS platforms (Workday, Greenhouse) and data analytics tools.</li> <li>Strategic mindset with the ability to drive transformation, optimize processes, and leverage technology for efficiency.</li> <li>Deep understanding of India’s labor laws compliance requirements, ensuring operational and regulatory alignment.</li> <li>Experience working in a matrixed, dynamic, and high-growth environment, with a focus on scalability and service excellence.</li> <li>Exceptional leadership skills, with a passion for building and developing high-performing teams.</li> </ul> <p>This role is pivotal in shaping the future of People Shared Services at Toast, ensuring we c ... (truncated, view full listing at source)