Implementation Partner Manager - Hospitality (Spanish & English speaking)

<p>Hi there! Thanks for stopping by 👋</p> <p>Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!</p> <p>We're looking for an Implementation Partner Manager to help us build and grow Lightspeed's partner ecosystem in Spain. <br>Since the Spanish market is still in its early launch phase, you'll also pick up partner operations work across EMEA, things like onboarding queries, configuration requests, and partner escalations, providing the wider Partner Implementation team with direct capacity relief from day one. </p> <p>Over time, as Spain grows, your focus will shift more towards local partner management, and you'll become Lightspeed's go-to person for the region, setting the stage for future field sales and partnership roles. </p> <p><iframe src="https://www.youtube.com/embed/jg5hWAaEOvs" width="560" height="314"></iframe></p> <p><em><strong>***Please note that this role is based in Madrid, Spain***</strong></em></p> <p> </p> <h3><strong>What you'll be doing: </strong></h3> <ul> <li>Help find, recruit, and onboard new implementation partners in Spain to grow and expand a local partner network</li> <li>Own the day-to-day relationship with existing partners and make sure they hit Lightspeed’s quality, certification, and performance standards</li> <li>Train and enable partners so they can successfully implement Lightspeed products on their own</li> <li>Pick up and resolve cross-regional Partner Ops tickets across EMEA, handling partner queries and escalations</li> <li>Track partner performance metrics and step in when things need to be improved or corrected</li> <li>Work closely with Sales, Onboarding, and Product to keep partner strategy aligned with Lightspeed’s go-to-market plans for Spain</li> <li>Be the voice of the Spanish market internally: share partner feedback, local insights, and competitive intelligence with the wider team</li> <li>You’ll have the opportunity to get face time with partners through onsite visits and business reviews, and represent Lightspeed at local industry events and trade fairs where relevant</li> </ul> <h4><em><strong>And a little bit of.... </strong></em></h4> <ul> <li>Helping onboard future Spain-based roles (e.g., Partner Growth Managers, Partner Development Managers) as the person who knows the local market best</li> <li>Contributing as part of the wider team to achieve organisational objectives, even if this means doing things that aren’t strictly within the scope of your role.</li> </ul> <p> </p> <h3>What you will bring to the team: </h3> <ul> <li>2+ years in partner management, channel management, or a similar role in SaaS, POS, or hospitality tech</li> <li>Fluent in both, Spanish and English; additional European languages are a plus</li> <li>You’ve worked in a fast-paced, international environment, ideally at a scaling SaaS or tech company</li> <li>Comfortable working with ticketing systems and operational tools (e.g., Jira, Salesforce, or similar)</li> </ul> <p><em>Big plus:</em></p> <ul> <li>You've recruited, enabled, and grown third-party partners or reseller networks before</li> <li>Knowledge of the Spanish hospitality and/or retail market</li> <li>Experience building or delivering partner enablement content like training materials, playbooks, or onboarding guides</li> </ul> <p> </p> <h3>What’s in it for you?</h3> <p>Come live the Lightspeed experience...</p> <ul> <li>Ability to do your job in a truly flexible environment;</li> <li>Unlock your potential with our growth program, paving the way for promotions and career advancement;</li> <li>Genuine career opportunities in a company that’s creating new jobs every day;</li> <li>Work in a team big enough for growth but lean enough to make a real impact.</li> </ul> <p><em>… and enjoy a range of benefits that’ll keep you happy:</em></p> <ul> <li>Lightspeed share scheme (we are all owners)</li> <li>Health Wellness Credit- expense towards your gym membership, yoga classes, a ... (truncated, view full listing at source)