Speech Analyst - II

<p><strong>About Us</strong></p> <p><a class="c-link" href="http://observe.ai/" target="_blank" data-stringify-link="http://Observe.AI" data-sk="tooltip_parent">Observe.AI </a>is the enterprise-grade Customer Experience AI platform that unifies conversations, intelligence, and action to turn contact centers into performance engines. Built to optimize the full lifecycle of human and AI agents, <a class="c-link" href="http://observe.ai/" target="_blank" data-stringify-link="http://Observe.AI" data-sk="tooltip_parent">Observe.AI</a> enables enterprises to automate customer interactions, augment agent performance, and deliver governed AI at scale.</p> <p>On a single platform, <a class="c-link" href="http://observe.ai/" target="_blank" data-stringify-link="http://Observe.AI" data-sk="tooltip_parent">Observe.AI</a> combines Voice and Chat AI Agents, real-time AI Copilots, and Conversation Intelligence with 100% interaction coverage for quality, compliance, and performance management. Trusted by brands like DoorDash, Affordable Care, Signify Health,and Verida, <a class="c-link" href="http://observe.ai/" target="_blank" data-stringify-link="http://Observe.AI" data-sk="tooltip_parent">Observe.AI</a> delivers fast time-to-value, measurable ROI, and consistent, high-quality customer experiences across every channel.</p> <p><strong>Why Join Us </strong></p> <p>At Observe.AI, speech analysis isn’t just about understanding words, it’s about uncovering insights that shape customer experiences and advance AI voice technologies. As a Speech Analyst, you’ll work with spoken language data to identify patterns, improve speech-based applications, and drive impactful business outcomes.</p> <p>You’ll partner closely with customers and cross-functional teams to configure and automate quality assurance, build speech-based queries, and transform evaluation forms into actionable insights. By applying speech analytics to uncover trends, resolve accuracy issues, and improve business processes, you’ll help organizations achieve measurable ROI and scale their QA programs far beyond traditional limits. If you’re looking for an opportunity where your expertise turns raw conversations into business impact, your ideas shape the future of customer experience, and your growth is supported by solving meaningful challenges with a talented team, this is the place for you.</p> <p><strong>What You’ll be Doing</strong></p> <ul> <li>Understand the quality evaluation forms of our pilot and proof of concept customers and configure trackable points of interest from these evaluation forms into the Observe.AI dashboard in order to augment automate customer quality assurance processes</li> <li>Automate scoring for evaluation forms through configuring speech analytics tools </li> <li>Audit and resolve accuracy issues of voice analytics data to reduce false readings </li> <li>Provide thought leadership and help refresh speech analytic configurations </li> <li>Learn each customer's business processes and KPIs to determine how interaction analytics can be used to improve them </li> <li>Collaborate and assist customer business leaders to identify, plan and execute their company's strategic analytical objectives utilizing Observe.AI's voice analytics tools </li> <li> Work with customers to ensure that each business initiative is supported by a strong value story </li> <li>Anticipate and identify issues conflicts to diffuse potential problems and, if necessary, provide an escalation path to ensure swift resolution of customer issue </li> <li>Discover unique areas of interest for each customer and tie those metrics to measurable ROI </li> <li>Understand customer's business and identify value add solutions related to Revenue,Retention and Registration as an opportunity to showcase high ROI </li> <li>Have a good understanding to Contact center industry and how we can create correlation between different KPIs</li> <li>Support pre-sales engagements by partnering with Sales Engineers duri ... (truncated, view full listing at source)