Customer Success Manager

About ArtisanWe're building AI employees. Not chatbots. Not copilots. Autonomous digital workers that do real jobs.Our first, Ava, is an AI BDR used by hundreds of companies. She researches leads, writes and sends emails in a customer's voice, runs multi-step outbound sequences, manages her own deliverability infrastructure, self-optimizes over time, and handles objections and meeting booking. She's not a tool someone uses. She's a teammate.We're a YC W24 company, have raised $35M+ from investors including Y Combinator, and are at $8M+ ARR. Right now we're building Ava 2.0, a step change in what an AI employee can do. The engineering problems are hard and the surface area is enormous.Your ResponsibilitiesServe as the primary point of contact for a portfolio of Artisan customersGuide new users through onboarding and implementation, ensuring they quickly realize valueProvide ongoing support and education to help customers get the most out of Ava and other AI productsMonitor account health and proactively address risks of churn or disengagementCollaborate with Product and Support teams to communicate user feedback and resolve issuesHelp build and maintain documentation, FAQs, and customer education materialsSupport the development and execution of customer success playbooks and processesTrack key customer success metrics and maintain up-to-date records in our CRMAssist with new feature rollouts, adoption campaigns, and customer outreachAbout You2–4 years of experience in Customer Success, Account Management, or a related customer-facing rolePassionate about helping customers win and solving problems with empathyStrong communication skills, both written and verbalTech-savvy and comfortable learning new tools and platforms quicklyHighly organized and able to manage multiple priorities at onceExperience at a startup or fast-growing company is a big plusInterview processIntroductory chat with our recruiter30-minute interview with Michael, the Hiring ManagerTake-home-assessment15-minute culture and values interview with Jaspar, our CEOOur culture and valuesFounder mindset. Everyone acts like an owner: take initiative, think big, challenge ideas, and push for 10× outcomesObsessed with impact. We apply the 80/20 rule, kill sunk costs quickly, and focus on what actually moves the needleCustomer-first, always. Every decision is made with the customer experience at the centerHigh standards, every detail. Quality matters in everything we ship, from product and code to copy and designClear, direct communication. We value candor, fast responses, and feedbackWinning team energy. We bring positive vibes, low ego, zero drama, and genuinely enjoy building together