Head of Gigs for Work

<div class="content-intro"><h2><strong>About Gigs</strong></h2> <p data-start="67" data-end="227">At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.</p> <p class="p1">Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.</p> <p data-start="585" data-end="974">Our team of around 100 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless.</p> <p class="p1">If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.</p></div><h1><strong>The Role</strong></h1> <p>As the GM / Head of Gigs for Work, you will own the end-to-end business for Gigs' flagship enterprise product — a platform that simplifies global phone plan management for companies operating in 50+ countries. You'll be the GM of this vertical: owning PL, go-to-market strategy, product direction, customer success, and operational execution.</p> <p>Gigs for Work replaces the tangled web of rigid carrier contracts, unpredictable roaming fees, and manual IT work with a single platform where companies can activate, manage, and scale employee phone plans globally. The product offers unlimited local talk, text, and data via enterprise SIMs from the world's top networks; global roaming data covering 195+ countries; secure mobile hotspot; eSIM delivery through Slack, Teams, WhatsApp, and email; powerful usage and spend reporting; and automated SIM provisioning tied to the employee lifecycle.</p> <p>You'll work cross-functionally with Product, Engineering, Connectivity, Growth Marketing, and Customer Success to scale this business from its current traction to category-defining status. This is a rare opportunity to build and lead a vertical with massive TAM at the intersection of enterprise SaaS, telecom infrastructure, and the future of work.</p> <p>The role is is based in our in either one of our US Hubs: San Francisco (preferred) or New York</p> <h2><strong>What You Will Do</strong></h2> <ul> <li><strong>Own the Gigs for Work PL: </strong>drive revenue growth, manage costs, and be accountable for key business metrics including ARR, logo acquisition, net revenue retention, and gross margin.</li> <li><strong>Define and execute the GTM strategy: </strong>build the sales motion (direct and embedded/channel), pricing packaging, ICP definition, and competitive positioning for enterprise buyers (IT, HR, Finance, and Procurement leaders).</li> <li><strong>Lead and scale the team: </strong>hire and manage a cross-functional team spanning business development, customer success, operations, and growth marketing for the vertical.</li> <li><strong>Drive product strategy: </strong>serve as the voice of the customer to Product and Engineering; prioritize features, integrations (Rippling, Deel, Workday, etc.), and platform capabilities that unlock expansion.</li> <li><strong>Build strategic partnerships: </strong>develop and manage relationships with HR tech platforms, device management providers, and channel partners to embed Gigs for Work into existing enterprise workflows.</li> <li><strong>Own the customer journey end-to-end: </strong>from first touch through implementation, launch, and ongoing account management; ensure world-class NPS and expansion revenue.</li> <li><strong>Manage carrier and connectivity operations: </strong>work with the Co ... (truncated, view full listing at source)