Senior Director, Employee Success Business Partner

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Employee Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. This Sr. Director-level ESBP role sits within Salesforce’s Technology & Product (T&P) organization and serves as the strategic people partner to the President & Chief Infrastructure Officer, supporting the global Trust & Infrastructure organization. In a business where trust, uptime, and regulatory rigor are non-negotiable, this role operates at the center of mission-critical operations. The Senior Director, ESBP – Infrastructure will act as a trusted advisor to the President & Chief Infrastructure Officer and senior Infrastructure leaders, shaping people strategy for a highly technical, globally distributed organization. This role also leads a team of ESBPs aligned to Infrastructure functions, ensuring cohesive execution of workforce strategy across availability, platform, GS&S, security, public sector, capacity, and compliance domains. Key Responsibilities Executive Partnership & Strategic Advising Serve as the primary people advisor to the President & Chief Infrastructure Officer. Provide business-grounded counsel on talent strategy, organizational health, operating rigor, and leadership effectiveness across mission-critical infrastructure domains. Influence executive decisions by translating infrastructure strategy, regulatory requirements, and investment priorities into clear people implications. ESBP Team Leadership & Integration Lead and develop a team of ESBPs supporting Infrastructure sub-functions. Drive consistency and quality across partnerships while respecting distinct functional requirements (security, physical infrastructure, public sector, etc.). Serve as the connective leader ensuring cohesive people strategy across global Infrastructure domains. Talent Planning & Leadership Development Lead end-to-end talent planning, succession strategy, and leadership pipeline development for Infrastructure. Partner with executives to identify high-potential technical and operational leaders in critical availability, security, and compliance roles. Ensure bench strength in mission-critical and clearance-sensitive areas. Organizational Effectiveness & Change Leadership Act as a senior change agent during infrastructure transformation, capacity expansion, regulatory shifts, or security-driven operating model changes. Support leaders through scale, automation, resilience initiatives, and operational modernization. Partner closely with Employee Success Centers of Excellence to deliver strong outcomes in engagement, performance, compensation, and manager capability across a highly technical workforce. Data-Driven People Strategy Leverage workforce analytics, attrition risk modeling, capacity forecasting, and business performance data to inform proactive talent decisions. Translate infrastructure health metrics (uptime, coverage, security posture) into people implications and organizational design recommendations. Identify structural risks to availability, security, or compliance stemming from talent gaps or leadership capacity. Required Qualifications 8+ years of HR / ESBP experience supporting executive-level leaders in complex, technology-driven environments. Demonstrated experience supporting infrastructure, security, sy ... (truncated, view full listing at source)