Service Desk Support

<p><b><span>Job Title: Service Desk Support</span></b><span></span></p><p><b><span>Job type: Fulltime</span></b><span></span></p><p><b><span>Job location: Phoenix, AZ</span></b><span></span></p><p><span><b>Year of experience required: 7-8 Yrs (Max)</b></span><br /></p><p><span></span></p><p><b><span></span></b><span></span></p><p><span><br /></span></p><p><span>Here is a JD for your requirement.</span><span></span></p><p><span></span><span></span></p><p><span>-</span><span><span> </span></span><span>Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.</span><span></span></p><p><span>-</span><span><span> </span></span><span>Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software (Service Now).</span><span></span></p><p><span>-</span><span><span> </span></span><span>Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.</span><span></span></p><p><span>-</span><span><span> </span></span><span>Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.</span><span></span></p><p><span>-</span><span><span> </span></span><span>Take ownership and responsibility of an issues from start through to a successful resolution</span><span></span></p><p><span>-</span><span><span> </span></span><span>Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible</span><span></span></p><p><span>-</span><span><span> </span></span><span>Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.</span><span></span></p><p><span>-</span><span><span> </span></span><span>Ability to Co-ordinate with the Incident Management team during major incidents.</span><span></span></p><p><span>-</span><span><span> </span></span><span>Flexibility and ability to work on a rotational shift (24/7) Support model.</span></p> <p>Akash Singh<br /><br /><span>Phone: +</span>1 (904 240-4265<span>)<br /><br />Akash(dot)singh(at)nlbservices(dot)com</span><br /></p>