Senior Product Manager - Content Safety

<p><strong>Join the team redefining how the world experiences design.</strong></p><p>Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!</p><p>Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.</p><p><strong>Where and how you can work</strong></p><p>Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.</p><p><strong>About the team</strong></p><p>The Content Safety team provides tools and support to internal teams to ensure content created with Canva is safe. Our primary customers are our own Trust &amp; Safety Operations team of moderators, who use our own bespoke review tool, as well as feature teams building everything from Canva sites to Generative AI experiences, who send us content to review with automated classifiers and manually by moderators. Abusive content and behaviour is not only directly against our values, it hurts our business as well.</p><p><strong>About the role</strong></p><p>As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.</p><p>At the moment, this role is focused on:</p><ul><li><p>Translate complex multi-stakeholder needs into intuitive products and services, collaborating with engineers on solutions that turn safety into usability, and with cross-functional teams including data science, investigations, operations, legal, policy, GenAI, education, and enterprise</p></li><li><p>Define and articulate measurable safety outcomes and impact for key initiatives, linking work to value and ensure clear alignment on user needs and problems to solve by writing user stories and use cases supported with data</p></li><li><p>Prioritise incoming requests for the team, and support the Team Eng Lead (TEL) in&#xa0; prioritising the backlog and development sprints</p></li></ul><ul><li><p>Build a deep understanding of the current user protection mechanisms across Canva to understand existing issues and escalation points, driving innovation in safety capabilities to stay ahead of emerging threats and industry regulations</p></li></ul><ul><li><p>Plan out adoption timelines with buy-in from internal teams, balancing their immediate needs to deliver impact with long-term sustainability and efficiency, ensuring timely delivery by staying ahead of potential risks and unblocking teams in advance</p></li></ul><ul><li><p>Partner with engineering leadership to refine and operationalise the vision and strategy for content safety, showing how the future state will drive impact through a prioritised roadmap across review tooling, policy enforcement (including e.g. strikes, suspensions, appeals), efficiency (e.g. review hotkeys, unit economics), UX (e.g. refusals and redirects), and wellness (e.g. blurring)</p></li></ul><ul><li><p>Proactively communicate product vision, roadmap progress, and upcoming changes to stakeholders at all levels in the organization, highlighting team achievements to build visibility and understanding of the risks and impact we have</p></li></ul><ul><li><p>Be an escalation point as well as iterate on escalation channels &amp; processes for all T&amp;S incidents, appeals, and investigations including user and government reports</p></li></ul><ul><li><p>Assess Canva product safety risks, working closely with product teams on the creation and implementation of new products with the goal of ensuring Trust &amp; Safety mitigations and procedures are aligned with industry best practices to safeguard our community</p></li></ul><p><strong>You're probably a match if</strong></p><p>We’re looking for someone who is passionate ... (truncated, view full listing at source)