Head of Dayforce Customer Success

Skip to Content Sign In Head of Dayforce Customer Success Req #23395 Philippines Apply Share Job Description Posted Monday, February 23, 2026 at 9:00 PM | Expires Friday, April 24, 2026 at 8:59 PM Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.  Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.   About the Opportunity In this role, the leader will be responsible for enabling the Customer Success Organization people, teams and ongoing transformation:  People | Strategic and tactical management of a team of Program Managers in the region Operational Excellence | Lead the way as trusted strategic partner to the business and oversee strategy execution, efficiency, scale, optimization and innovation in the region Team Play I Act as customer success organization ambassador and partner to the broader business and to our global CS business on our mission to Make Work Life Better Night shift, covering NA working hours. NA public holidays.  As the Head of the Dayforce Customer Success Management team, this individual will lead a group of highly skilled people managers and/or highly experienced customer success managers by providing oversight, mentoring, coaching, and operational leadership to deliver against customer success business mandate. The Director leads a team that support Dayforce product and demonstrates an exceptional customer success domain expertise to enable their teams to collaborate with Services, Sales, Support, Managed Operations and other key stakeholders ensuring connected customer experience, customer success and satisfaction.  What you'll get to do The Head is responsible for strategic and tactical management of the CS group, they ensure success of delivery of functional objectives, they approve work on complex initiatives, analyzing data and relationship is necessary. They participate in corporate development of methods and evaluation criteria for projects and people and make decisions that affect the financial performance of the company. They are responsible for managing team or group budgets. They will delegate, manage, be responsible for staffing decisions, budgeting and change management. People Directs and controls all activities of the group through delegation to management or high-level professional roles. Control planning, staffing, budgeting, managing expense priorities and recommending and implementing changes   Lead a customer success team, virtually in multiple time zones, to meet or exceed team performance metrics and annual business goals Provide coaching and mentoring to success leaders and senior CSMs, and promotes inclusive workplace practices to achieve high employee engagement levels Build and maintains the strategic partnership with cross-functional stakeholders as well as customers, often including senior and executive contacts within the customer organization, influence transformation and change at scale, work through relationship and information complexity to provide insights and solutions on future improvements Partner with Services, TAMs, Support, Managed Ops executives to evaluate broader regional/geo/industry challenges and act as strategic partner to help us achieve companywide goals People Management, Coaching, Mentoring & Developing a team of CSMs Act as point of escalation for the leaders, provides coaching for issue resolution, removes obstacles and provides advanced conflict resolution coaching and management where necessary Build relationship and nurture team play Lead with transparency, integrity and curiosity  Growth Advan ... (truncated, view full listing at source)