Associate Manager Customer Support (Japanese Bilingual)

Skip to Content Sign In Associate Manager Customer Support (Japanese Bilingual) Req #23366 Philippines Apply Share Job Description Posted Wednesday, February 18, 2026 at 5:00 AM | Expires Sunday, April 19, 2026 at 6:59 AM Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.  Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.   About the Opportunity We are seeking a highly experienced and detail-oriented Bilingual Japanese Payroll Team Leader to oversee end-to-end payroll operations for Japan. This role will be responsible for managing full-cycle Japan payroll processing while leading and developing a team of payroll professionals based in the Philippines. The ideal candidate is fluent in Japanese and English, has strong expertise in Japan statutory payroll requirements, and has proven leadership experience in managing payroll delivery within a high-volume, service-driven environment. What You’ll Get to Do Payroll Operations (Japan Payroll – End-to-End): Lead and oversee end-to-end payroll operations for Japan-based clients, ensuring accurate, compliant, and timely payroll delivery. Ensure payroll controls are being observed, such as peer reviews/validations and reconciliations prior to delivery of payroll reports, ensuring accuracy and risk mitigation. Ensure timely processing of monthly payroll, bonuses, off-cycle payments, and year-end adjustments across multiple client accounts. Oversee payroll accounting activities, including general ledger reporting, reconciliations, and coordination with client finance teams, as applicable. Ensure compliance with Japan statutory requirements, including social insurance, labor insurance, resident tax, income tax, and regulatory filings, proactively managing legislative updates and implementation across client portfolios. Serve as the primary escalation point for complex payroll issues, client inquiries, and regulatory matters, maintaining strong client relationships and stakeholder confidence. Coordinate statutory submissions and tax filings, ensuring all deadlines are met and compliance risks are mitigated. Support internal and external audits for client payrolls, ensuring documentation accuracy, audit readiness, and timely resolution of findings. Team Leadership & Delivery Management: Lead, mentor, and develop a team of payroll specialists supporting Japan payroll. Manage workload distribution, processing calendars, and payroll checklists to ensure SLA adherence. Drive performance management, coaching, and career development planning for team members. Foster a high-performance culture focused on accuracy, accountability, and client satisfaction. Conduct regular team meetings and governance calls with stakeholders and/or clients in Japanese and English. Client & Stakeholder Management: Serve as the primary escalation point for Japan payroll-related issues. Communicate effectively with Japanese-speaking stakeholders, clients, and vendors. Provide payroll insights, reporting, and advisory support on statutory and compliance matters. Build trusted relationships with internal partners and external clients. Continuous Improvement & Compliance: Identify process improvement opportunities to enhance efficiency and accuracy. Implement best practices and standardization initiatives across payroll operations. Ensure documentation of processes, SOPs, and compliance controls. Maintain strict adherence to data privacy, security, and confidentiality standards. Skills and Experience We Value Bachelor’s Degree in Human Resources, Accounting, Finance, ... (truncated, view full listing at source)