GTM Systems Analyst

<div class="content-intro"><p>Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!</p></div><p>The GTM Systems Analyst is responsible for optimizing, scaling, and governing Salesforce to support various cross functional teams. This role combines business analysis, systems expertise, data stewardship, and cross-functional partnership to drive operational excellence across Sales, Customer Experience, Marketing, Legal, Product and Finance.</p> <p>This individual operates independently, understands complex initiatives end-to-end, and serves as a trusted advisor to business stakeholders on CRM automation, reporting, and process design. </p> <p>This is a full time role that can be held from one of our US hubs or remotely in the United States. </p> <h4>What you’ll do at Figma:</h4> <ul> <li data-start="493" data-end="709">Serve as the primary point of contact for Salesforce operational and process questions across Sales, Marketing, Customer Experience, Legal, Product, and Finance, ensuring timely and structured resolution of requests</li> <li data-start="493" data-end="709">Triage, investigate, and resolve Salesforce inquiries, identifying root causes of recurring issues and implementing scalable process improvements</li> <li data-start="861" data-end="986">Define, document, and maintain standardized Salesforce workflows to reduce ambiguity and improve cross-functional efficiency</li> <li data-start="989" data-end="1146">Partner with Salesforce Developers to scope, test, and deploy system enhancements, ensuring work is tracked, validated through UAT, and released on schedule</li> <li data-start="1149" data-end="1305">Maintain Salesforce data integrity by auditing data quality, refining data governance processes, and monitoring system updates that impact customer records</li> <li data-start="1308" data-end="1440">Drive Salesforce adoption by improving user experience, building reports and dashboards, and maintaining clear system documentation</li> <li data-start="1443" data-end="1558">Balance day-to-day support with strategic initiatives, managing multiple concurrent projects and release timelines</li> </ul> <div class="section page-centered"> <h4>We'd love to hear from you if you have:</h4> <ul> <li data-start="1684" data-end="1772">3+ years of experience as a Salesforce Administrator in a Sales or Revenue organization</li> <li data-start="1775" data-end="1910">Hands-on experience configuring Salesforce, including custom objects, formula fields, flows, validation rules, reports, and dashboards</li> <li data-start="1913" data-end="1990">Experience supporting CPQ, Revenue Cloud, or similar quote-to-cash workflows</li> <li data-start="1993" data-end="2080">Working knowledge of Salesforce data architecture and basic proficiency in SOQL or SQL</li> <li data-start="2083" data-end="2183">Demonstrated experience managing multiple concurrent projects and system enhancements independently</li> <li data-start="2186" data-end="2288">Experience creating and maintaining system documentation for technical and non-technical collaborators</li> </ul> <h4>While not required, it’s an added plus if you also have:</h4> <ul> <li data-start="2433" data-end="2484">Salesforce Administrator or related certifications</li> <li data-start="2487" data-end="2544">Experience supporting a SaaS go-to-market business model</li> <li data-start="2547" data-end="2598">Experience working in a SCRUM or agile environment</li> <li data-start="2601" data-end="2675">Familiarity with Salesforce Revenue Cloud or Partner Ecosystem Management</li> </ul> <div clas ... (truncated, view full listing at source)