PEO Client Operations ExecutiveSalesAustin, TX

Current Openings PEO Client Operations Executive PEO Client Operations Executive About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that official communication will only be sent from @Rippling.com addresses. About the role The PEO Client Operations Executive role at Rippling provides an extremely unique opportunity -- we’re looking for a talented and ambitious Individual Contributor who can both manage business critical conversations with CSuite clients while also navigating a high-velocity, highly visible, cross functional sales/escalation process. In this highly visible role, you will be responsible for tackling complex, challenging, often highly sensitive problems and driving real improvements to the business on behalf of the Executive team at Rippling. Acting as a liaison for our PEO/HR Services Leadership you’ll identify and define the larger product and operational problems and drive improvement to ensure successful resolution of complex customer issues. You are right for this role if you get energized by ownership and rapid growth. You understand that businesses need to deliver quality customer experience to be successful. You are not afraid to get your hands dirty to deliver outcomes for customers, and you thrive in intense situations. You are a talented PEO/HR Services professional confident in project managing cross-functionally with multiple stakeholders and are passionate about solving the whole problem. Working with great people is a non-negotiable priority for you because you excel on a highly collaborative and high-performance team. One fundamental belief at Rippling is that this individual spends 100% of their time tackling complex, challenging, often ambiguous PEO/HRS problems and driving real improvements to the business on behalf of the Leadership team at Rippling. What you will do Own end-to-end management of client engagement that occurs as a result of the Rippling PEO Post Open Enrollment Audit Process and/or Annual Health Insurance Renewal Period. These scenarios require a highly attentive and consultative approach for any changes to their business, so they must be handled with the utmost care. Own Rippling PEO to HRS transition conversations throughout the year (whether due to Rippling PEO Annual Health Insurance Renewal or other reasons). Act as an Executive liaison: Execute on behalf of our Executive team. Instill trust while serving as the customer’s single point of contact and champion for the duration of the escalation issue. Run client calls and provide consultative guidance for Rippling PEO/HRS and small group vs. large group benefits. Become a PEO/HRS product expert and understand our competitor landscape. Manage cross functional Rippling teams and external health broker partners. Work closely with CSM/Account Management/Account Executive teams to ensure a successful resolution to any escalation scenario. Analyze trends and root causes. Conduct thorough root cause analysis on each escalation to identify trends and drive effective process improvement. Share trends analysis with executive leadership. Partner with PEO Benefit Operations, Product teams, and Engineering teams in manag ... (truncated, view full listing at source)