Operations Specialist II

May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think. Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces. Since our founding in 2017, we’ve given more than 300,000 autonomy-enabled rides to real people around the globe. And we’re just getting started. We’re hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us. Job Summary As an Autonomous Vehicle (AV) Operations Specialist II you will work independently and alongside your teammates to ensure a safe and positive experience for our riders, Autonomous Vehicle Operators (AVOs), and customers by coordinating daily logistics as well as supporting our Autonomous Vehicles during operations. You will report directly to the Site Operations Manager and will be vital in ensuring May Mobility exceeds expectations for customer satisfaction. Essential Responsibilities Ensure that operations during each shift follow rigorous safety guidelines; continuously develop a culture of safety that is beyond reproach Follow daily protocols and track site performance metrics to systematically improve outcomes Become an expert in quickly collecting, documenting, and reporting feedback on mechanical and vehicle-related issues to the engineering team Collaborate with engineers and other team members to troubleshoot and handle escalations that could negatively impact operations Create a work environment that values all team members Coach autonomous vehicle operators through quality assessments and ride-alongs (where applicable) Monitor health of vehicles at all times using company tools for observation Ensure all vehicles (and AVOs where applicable) are being monitored while in operation Interact with riders as required Follow incident response protocol thoroughly and communicate details quickly and clearly to appropriate parties Test software changes with focus on safety and communicate clear feedback Train and certify new AVOs following approved curriculum (where applicable) Collaborate with other sites to maintain consistency and best practices for all; update documentation accordingly Represent May to external parties (demonstrations, site visits, QAs) May travel to other sites for coverage, support, and/or training as needed Other duties as assigned Skills and Abilities Success in this role typically requires the following competencies: Strong technical aptitude and ability to learn new software and processes Ability to coach and lead by example Strong written and verbal communication skills across multiple platforms; strict attention to detail in every situation High comfort level with making judgment calls in ambiguous situations Understanding of best practices when it comes to top-notch customer service Ability to work effectively with team members at all levels of the organization Proficiency with a laptop and Google suite applications (Gmail, sheets, docs, etc.) Qualifications and Experience Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience: Required Qualifications: 3+ years experience in a fast-adapting and customer-focused environment 3 + years of supervisory or leadership experience Valid U.S. Driver's License Desirable Qualifications: Associates degree or higher in Business, Technical Operations, or related ... (truncated, view full listing at source)