Senior Success Guide

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. The role of the Success Guide is crucial in helping customers to grow value and improve adoption of Salesforce. Success Guides provide proactive and reactive architecture, product, and industry expertise to enable customers to successfully adopt products. The Success Guide will engage with customers across all account segments, delivering 1:1 success guidance to Premier and Signature Success customers. With the support of AI and automation, Success Guides provide the right recommendation at the right time, enabling customer value realization at scale. They partner with key collaborators such as Success Managers, Account Executives, and Support to make our customers successful. The ideal Success Guide is organized, agile, and passionate about Marketing Cloud Success. They have excellent presentation and communication skills in both a 1 on 1 and group setting. They have strong technical skills and are able to use their product knowledge to deliver value to both customers and internal teams. Responsibilities Provide prescriptive recommendations, best practices, and technical advice for improving Product and related feature adoption Engage with the Customer to deliver personalized 1:1 Engagements to help with their adoption goals Become an expert in most of the Marketing Cloud products and ack as a trusted adviser to the Customer Help customers consistently achieve their business outcomes Generate positive feedback from customers, internal teams and leadership Show continued professional growth and development Drive thought leadership when possible through mentoring and knowledge sharing Required Qualifications & Skills 6 - 8 yrs of over all experience with 4+ years relevant work experience in Marketing Cloud Eco system Working/Worked as a Marketing Cloud developer and supported customers with Product Architectural suggestions at some capacity Have the ability and some working experience to troubleshoot the customer implementation challenges and ability to resolve the issues. Certifications: Marketing Cloud Engagement Consultant/Marketing Cloud Account Engagement Consultant Having some working knowledge in Core Salesforce Products like Sales/Service/Platform Proven ability to quickly learn new technologies Fluent English speaker with Excellent communication and interpersonal skills; ability to work collaboratively with cross-functional, global teams Having a past experience of working with external clients/stakeholders/Customers with direct 1:1 interactions on a day to day basis Demonstrate Consultative and customer-focused approach and engagement style while working with the customers Ability to navigat ... (truncated, view full listing at source)