People Services Specialist

<div class="content-intro"><p><strong>About Coursera</strong></p> <p>Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. Today, it is one of the largest online learning platforms in the world, with 197 million registered learners as of December 31, 2025.</p> <p>Coursera partners with over 375 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera’s platform innovations — including generative AI-powered features like Coach, Role Play, and Course Builder, and role-based solutions like Skills Tracks — enable instructors, partners, and companies to deliver scalable, personalized, and verified learning.</p> <p>Institutions worldwide rely on Coursera to upskill and reskill their employees, students, and citizens in high-demand fields such as GenAI, data science, technology, and business, while learners globally turn to Coursera to master the skills they need to advance their careers. Coursera is a Delaware public benefit corporation and a B Corp</p> <p><strong>Why Join Us</strong></p> <p>At Coursera, we’re looking for inventors, innovators, and lifelong learners ready to shape the future of education. You’ll help build global programs and tools that power online learning for millions turning bold ideas into real impact. People who thrive here are customer-first builders who move fast, simplify ruthlessly, and iterate relentlessly on the metrics that matter. </p> <p>We’re a globally distributed team and let you choose the best way you work, whether it's from home, a Coursera hub, or a co-working space near you. Our virtual hiring and onboarding make it easy to join us and start making an impact from anywhere. If you’re ready to make a global impact, scale unique products exclusive to Coursera, and expand your career horizons, apply below.</p></div><p><strong>Job Overview:</strong></p> <p>At Coursera, our People team is devoted to building and developing high-performance teams, fostering employee betterment, and promoting a sense of community. We're currently working on projects that will enable Coursera to continue scaling as a top global company. We're driven by the belief that anyone, anywhere can transform their lives through learning and are always seeking to make that vision a reality.</p> <p>We are seeking a highly dedicated and customer-centric People Services Specialist to join our dynamic team in India. As a People Services Specialist, you will be responsible for managing the entire employee lifecycle from onboarding to offboarding. Our ideal candidate is one with at least <strong>3-5 years of overall experience</strong> in HR Operation/Shared Services and <strong>2 years of relevant experience in HRIS tools like Workday ServiceNow</strong>.</p> <p>As a<strong> People Services Specialist</strong>, you will play a crucial role in supporting the people strategy through the development, optimization, and implementation of people processes and programs. You will also oversee the day-to-day responsibilities associated with people operations. We’re looking for a candidate who is collaborative and passionate about developing and implementing innovative HR processes and solutions.</p> <p>If you're looking to contribute to a fast-paced, dynamic environment with a growing, global company, we encourage you to apply. Bring your enthusiasm, intelligence, and exceptional customer service skills to our team, and let's drive the employee experience to the next level together.</p> <p><strong>Responsibilities:</strong></p> <ul> <li><strong>Employee Experience:</strong> </li> <ul> <li>Expertly interact with our employees as their first point of contact with our ticketing system, ServiceNow. </li> <li>Create an environment of “I’m here to help!” and “Let’s find out together” to assist employees with day-to-day questions.</li> </ul> <li><strong>Emp ... (truncated, view full listing at source)