Tier 1 Security & Desktop Systems Specialist (Hybrid in Bangalore)

<div class="content-intro"><p>For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.</p></div><p>The Corporate IT team is seeking a <strong>Tier 1 Security Desktop Systems Specialist</strong> to manage both foundational cybersecurity defense and comprehensive end-user support. This is a critical hybrid role that serves as the immediate responder for security alerts while providing high-quality, hands-on technical support for employees. We are looking for a flexible, technically proficient individual with a security-first mindset.</p> <h3><strong>You Will:</strong></h3> <ul> <li>Provide 1st and 2nd tier support to investigate and resolve technical problems remotely and physically onsite.</li> <li>Monitor security events 24/7, triage alerts, and execute predefined incident response playbooks (e.g., endpoint isolation).</li> <li>Escalate confirmed security incidents to Tier 2 or the Security Engineering team.</li> <li>Provide daily technical support to employees for internal desktop systems, software, and hardware, with a focus on endpoint security posture.</li> <li>Monitor the request queue (ticketing system), maintain passwords, data integrity, and file system security for the desktop environment.</li> <li>Perform employee onboarding tasks: machine account setup, IT peripheral desk setup, and lead IT onboarding training.</li> <li>Install, configure, and troubleshoot desktop systems, workstations, and laptops (macOS Windows).</li> <li>Communicate technical information clearly to all personnel, regardless of their technical understanding.</li> <li>Review existing documentation for areas of improvement and submit knowledge entries to improve first-call resolution.</li> <li>Participate in development of information technology and infrastructure projects as assigned.</li> <li>Provide data entry and reconciliation of existing databases and spreadsheets for consolidation and validation.</li> <li>Maintain shift logs and update incident records.</li> <li>Work with other IT Department tasks as assigned.</li> </ul> <h3><strong>You Have:</strong></h3> <ul> <li>An associate's degree in a related area and at least 2–4 years of experience in IT support, desktop administration, or security operations.</li> <li>Dual Platform Knowledge: Strong working knowledge of macOS Windows as used in a corporate environment.</li> <li>Understanding and experience of Active Directory, Group Policy, and the Windows security model; familiarity with identity platforms like OKTA.</li> <li>Experience troubleshooting hardware: laptops, desktops, and a variety of mobile devices.</li> <li>Experience working with and troubleshooting Google G Suite, Microsoft Office 365, Zoom, Mimecast, and other web-based applications.</li> <li>Experience in a desktop support environment working through a ticketing system and direct on-call contact with customers.</li> <li>Comprehensive knowledge of IT standard concepts and practices (ITIL ITSM).</li> <li>Demonstrated ability to manage work schedules, project, and task priorities with a strong attention to detail and autonomy.</li> <li>Flexible schedule as this job requires extended support hours, occasional night, weekend, and on-call work.</li> <li>Desire to work with end-users in a professional manner and communicate clear information to our customers.</li> <li>Demonstrated strong fluency in English, both written and verbal, sufficient for effective communication in a professional setting.</li> </ul><div class="content-conclusion"><p> </p> <p><strong>Get to Know Us:< ... (truncated, view full listing at source)