Senior People Operations Specialist

<div class="content-intro"><div><strong>About Us</strong></div> <div> <p>At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. </p> <p><span style="font-weight: 400;">We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! </span></p> </div></div><p><strong>Available Locations: Bangalore </strong></p> <h2><strong>What you'll do</strong></h2> <p>Cloudflare is undergoing an accelerated global payroll transformation. We are looking for a technical, detail-oriented, operational minded and highly motivated Senior Operations Project Specialist to join our People Ops team as a dedicated project resource. In this role, you aren’t just “doing HR”, you will be a driving force behind the successful rollout of a global payroll system (Workday to ADP) across our APJC region. You will be our local expert on the ground, ensuring that every piece of data is accurate, validated, and ready to launch.</p> <p>Following the successful implementation, you will transition into a core Senior People Operations Specialist, serving as the regional subject matter expert and an advocate for the employee experience. </p> <h2><strong>Key Responsibilities </strong></h2> <ul> <li><strong>Manage Concurrent Rollouts:</strong> Lead the People Operations workstreams in APJC for 2–3 countries at once, moving them through the project lifecycle from initial employee data gathering to post-implementation.</li> <li><strong>Data Integrity Technical Execution: </strong>Execute high-volume data cleansing and perform rigorous validation in Excel/G-Sheets to ensure Workday remains the single source of truth. You will perform detailed audits between Workday and ADP to guarantee records match during Post/Go-Live and Hypercare.</li> <li><strong>UAT Standardisation: </strong>Develop user scenarios and perform testing to ensure system tasks trigger as expected and reflect real-world daily operations. Replace manual, one-off tasks with a streamlined global approach. You’ll help design a global HR framework to bring consistency to each country’s operations, and play a key role in spotting where local laws or customs need a specialized touch, ensuring our global system stays compliant and relevant to every local team. </li> </ul> <ul> <li><strong>SOP Training:</strong> create and maintain post-implementation Standard Operating Procedures (SOPs) for each country and train the local People Ops Specialist.</li> </ul> <ul> <li><strong>Be a subject-matter expert for employee inquiries: </strong>Provide timely, high-quality support to employee inquiries through Zendesk. Act as a trusted liaison between employees and People/Payroll teams, resolving issues efficiently with empathy and accuracy.</li> <li><strong>Elevate the employee experience through cross-functional collaboration:</strong> Act as a proactive liaison between employees and specialized teams such as Payroll, Benefits, and Lega ... (truncated, view full listing at source)