Solutions Engineer | Singapore | Remote

<div class="content-intro"><p>Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with <a href="https://grafana.com/products/cloud/">Grafana Cloud</a> or self-managed with the <a href="https://grafana.com/products/enterprise/">Grafana Enterprise Stack</a>, both featuring scalable metrics (<a href="https://grafana.com/oss/mimir/">Grafana Mimir</a>), logs (<a href="https://grafana.com/oss/loki/">Grafana Loki</a>), and traces (<a href="https://grafana.com/oss/tempo/">Grafana Tempo</a>).</p> <p>We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.</p> <p>You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.</p></div><div class="p-rich_text_section"><strong data-stringify-type="bold">The Opportunity</strong></div> <div class="p-rich_text_section"><br>Our Commercial Solutions Engineering team are our in-house, customer-facing product experts. The Commercial SE team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure they are happy and successful. We share our technical and product expertise with customers through demos, hands-on enablement, presentations, technical evaluations and ongoing interaction. We also partner closely with our Sales team to help qualify and close opportunities. The Commercial SE team is also one of the primary routes of communication from our customers through into the Product Management and Engineering teams.</div> <div class="p-rich_text_section"> </div> <div class="p-rich_text_section"><strong data-stringify-type="bold">What You'll Be Doing</strong></div> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">Joining a high growth team working together to solve technical and customer problems the right way</li> <li data-stringify-indent="0" data-stringify-border="0">Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers</li> <li data-stringify-indent="0" data-stringify-border="0">Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility</li> <li data-stringify-indent="0" data-stringify-border="0">Deliver product and technical presentations to potential and existing customers</li> <li data-stringify-indent="0" data-stringify-border="0">Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape</li> <li data-stringify-indent="0" data-stringify-border="0">Drive product conversations based on need and problems learned during customer interactions</li> <li data-stringify-indent="0" data-stringify-border="0">Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material</li> </ul> <div class="p-rich_text_section"><strong data-stringify-type="bold">What Makes you a Great Fit:</strong></div> <ul class="p-rich_text_list p-rich_text_list__bullet p- ... (truncated, view full listing at source)