Account Manager

The Account Manager is responsible for the overall satisfaction, health, product usage, and retention of Storable’s Risk partners. This role focuses on proactively identifying and mitigating risk, strengthening long-term relationships, and driving adoption and performance across Storable’s risk products. The ideal candidate has experience managing a portfolio of clients in a SaaS or storage-related environment and excels at building trusted partnerships that create predictable, long-term value. What You’ll Do Build and maintain strong, long-term relationships with assigned partners Proactively identify, forecast, and manage account risk, including the development and execution of mitigation strategies Clearly communicate partner needs and risk mitigation requirements across internal teams Maintain a deep understanding of customers’ businesses, market dynamics, and competitive landscape, and surface meaningful insights to leadership Identify growth opportunities by analyzing product usage, performance trends, and partner needs Escalate at-risk accounts as needed and execute retention strategies to reinforce satisfaction and loyalty Lead and coordinate client conversations to drive adoption, performance, retention, and upsell opportunities Collaborate cross-functionally to ensure timely resolution of escalated issues and a seamless partner experience Leverage CRM and Client Success tools to track engagement, account health, and retention metrics What You’ll Bring 3-5 years of experience in Client Success, Account Management, or a related role within SaaS or the self-storage industry Experience with consultative selling and identifying upsell and cross-sell opportunities Strong relationship management skills with a proactive, partner-first mindset Hands-on experience with Client Success platforms and CRM tools (e.g., Vitally, Gong) Highly organized, detail-oriented, and operationally disciplined Strong problem-solving skills with the ability to assess risk and develop proactive solutions Self-motivated with the ability to operate effectively in a fast-paced environment Adaptability to changing priorities, processes, and business needs Bachelor’s degree preferred Willingness to travel to client sites and industry events as needed Property Casualty license, or willingness to obtain one All applicants must be currently authorized to work in the United States on a full-time basis. Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY. About Us: At Storable, we’re redefining property management for specialty real estate. Tailored for the self-storage, marine, and RV camping industries, we seamlessly integrate management software with marketplace listings, websites, CRM, insurance, payments and more. Dedicated to empowering owners and operators, Storable helps you win more every day. Explore our platform solutions at www.storable.com . At the heart of Storable is our “Win More” culture, which reflects our commitment to delivering exceptional value to our customers and fostering the personal and professional growth of our employees. We strive to empower our team and our customers to achieve and win more than ever before. Benefits and Perks: Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance. 401(k) match after 60 days, 100% vested after 1 year. Employer contribution to your HSA, plus an HRA to help offset your deductible. Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy. Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Sto ... (truncated, view full listing at source)