Payroll Specialist II

Skip to Content Sign In Payroll Specialist II Req #23396 Mauritius Apply Share Job Description Posted Tuesday, February 24, 2026 at 9:00 PM | Expires Saturday, April 25, 2026 at 8:59 PM Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.  Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally. Location: The successful candidate will have the opportunity to work in a hybrid environment; working remote as well as at the closest office location   About the Opportunity Responsible for ensuring all aspects of the payroll cycle are processed, reconciled, audited and transmitted accurately and timely for all assigned clients. Ensure accurate and timely processing of payroll impacting changes, payment and payroll processing for assigned clients. Responsible for quality control and auditing to ensure accuracy and low error or defect percentage. Work with cross- functional internal partners to resolve client payroll matters and employee enquires. (Support and Contact Centre) Leverages strong analytical and problem-solving skills to efficiently resolve incidents. Provide customers with regular and timely incident updates. Maintains the highest level of customer satisfaction. Contributes to the support knowledgebase. Create, update, and review standard operating procedures (SOP) and perform frequent and timely document reviews. Have an ‘I own it’ attitude about deliverables and projects from start to finish. Manage client and customer related task within the task management system ensuring all documentation is complete, accurate, and timely. Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements. What you’ll get to do   Achieve delivery of tasks in accordance with agreed schedules, procedures, and standards. Meet or exceed process KPIs. Drive customer satisfaction by providing high quality of service. Execute corrective and preventive action plans. Record key delivery data for metrics purposes Aim at becoming a Subject Matter Expert in process. Be an effective team player Proactively highlight risks Ensure that complaints are proactively escalated Seek and respond to development feedback. Skills and Experience we Value   Reports to Associate Manager/Manager Promptly escalate exceptions to Associate Manager/Manager/Director Accountable for individual performance Experience in high volume payroll operation. End to end payroll experience is a plus. Experience in the payroll outsourcing or consulting industry preferred Requires a clear understanding of payroll, RTI and an understanding of applicable legislative requirements Time Management and prioritization Previous customer support experience Demonstrable written and verbal communication skills using a variety of media dependent on the situation Fluency in English (oral and written) Telephone manner Analytical and Reporting Skills Computer Literate (MS Word, Excel, PowerPoint, Outlook) Systems Orientation / Attention to detail HSC Holder or Higher Education CIPP certification is an advantage Sound knowledge of GDPR At least 2 years of work experience in a customer-facing office environment UK working hours (11:30 am to 8:30 pm) Ability to work overtime (Weekday/Weekend) during year end season and including Mauritius public holidays What’s in it for you Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind ... (truncated, view full listing at source)